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Thread: Best Online Survey Tool
Number of posts in this thread: 13 (In chronological order)
From: Gary Barber
Date: Tue, Jul 12 2011 4:03AM
Subject: Best Online Survey Tool
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Hi all
First post here in a long long time.. so be gentle
I need to send out an online survey to about 2000 people with various
disabilities. The budget does not allow for a custom survey build.
Which online survey tool would people recommend.
I have heard, anecdotally, that SurveyGizmo isn't that good with AT
despite all their promotional claims.
--
Gary Barber
User Experience Designer
From: YOUNGV5
Date: Tue, Jul 12 2011 7:42AM
Subject: Re: Best Online Survey Tool
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This is a bit dated, but it should be helpful:
http://wac.osu.edu/workshops/survey_of_surveys/
Long and short: http://www.surveygizmo.com/ has fairly good accessibility.
Vincent Young
User Experience, Web Accessibility Specialist
Nationwide Corporate Marketing
Nationwide®
o | 614·677·5094
c | 614·607·3400
e | = EMAIL ADDRESS REMOVED =
From:
Gary Barber < = EMAIL ADDRESS REMOVED = >
To:
= EMAIL ADDRESS REMOVED =
Date:
07/12/2011 06:04 AM
Subject:
[WebAIM] Best Online Survey Tool
Sent by:
= EMAIL ADDRESS REMOVED =
Hi all
First post here in a long long time.. so be gentle
I need to send out an online survey to about 2000 people with various
disabilities. The budget does not allow for a custom survey build.
Which online survey tool would people recommend.
I have heard, anecdotally, that SurveyGizmo isn't that good with AT
despite all their promotional claims.
--
Gary Barber
User Experience Designer
From: catherine
Date: Tue, Jul 12 2011 11:00AM
Subject: Re: Best Online Survey Tool
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I have always been very satisfied with lime survey :
http://limesurvey.org/en/about-limesurvey/features
--
Catherine Roy
http://www.catherine-roy.net
On Tue, July 12, 2011 6:03 am, Gary Barber wrote:
> Hi all
>
> First post here in a long long time.. so be gentle
>
> I need to send out an online survey to about 2000 people with various
> disabilities. The budget does not allow for a custom survey build.
>
> Which online survey tool would people recommend.
>
> I have heard, anecdotally, that SurveyGizmo isn't that good with AT
> despite all their promotional claims.
>
> --
> Gary Barber
> User Experience Designer
>
>
>
From: catherine
Date: Tue, Jul 12 2011 11:15AM
Subject: Re: Best Online Survey Tool
← Previous message | Next message →
They offer a free hosting service for basic surveys, if I am not mistaken :
https://www.limeservice.com/
--
Catherine Roy
http://www.catherine-roy.net
On Tue, July 12, 2011 1:11 pm, = EMAIL ADDRESS REMOVED = wrote:
> Agreed. If you are looking to host yourself Lime Survey is an option.
>
> Vincent Young
> User Experience, Web Accessibility Specialist
> Nationwide Corporate Marketing
> Nationwide®
> o | 614·677·5094
> c | 614·607·3400
> e | = EMAIL ADDRESS REMOVED =
>
>
>
>
> From:
> "catherine" < = EMAIL ADDRESS REMOVED = >
> To:
> = EMAIL ADDRESS REMOVED = , "WebAIM Discussion List"
> < = EMAIL ADDRESS REMOVED = >
> Date:
> 07/12/2011 01:01 PM
> Subject:
> Re: [WebAIM] Best Online Survey Tool
> Sent by:
> = EMAIL ADDRESS REMOVED =
>
>
>
> I have always been very satisfied with lime survey :
>
> http://limesurvey.org/en/about-limesurvey/features
>
>
> --
> Catherine Roy
> http://www.catherine-roy.net
>
>
>
> On Tue, July 12, 2011 6:03 am, Gary Barber wrote:
>> Hi all
>>
>> First post here in a long long time.. so be gentle
>>
>> I need to send out an online survey to about 2000 people with various
>> disabilities. The budget does not allow for a custom survey build.
>>
>> Which online survey tool would people recommend.
>>
>> I have heard, anecdotally, that SurveyGizmo isn't that good with AT
>> despite all their promotional claims.
>>
>> --
>> Gary Barber
>> User Experience Designer
>>
>>
>>
From: YOUNGV5
Date: Tue, Jul 12 2011 11:21AM
Subject: Re: Best Online Survey Tool
← Previous message | Next message →
Agreed. If you are looking to host yourself Lime Survey is an option.
Vincent Young
User Experience, Web Accessibility Specialist
Nationwide Corporate Marketing
Nationwide®
o | 614·677·5094
c | 614·607·3400
e | = EMAIL ADDRESS REMOVED =
From:
"catherine" < = EMAIL ADDRESS REMOVED = >
To:
= EMAIL ADDRESS REMOVED = , "WebAIM Discussion List"
< = EMAIL ADDRESS REMOVED = >
Date:
07/12/2011 01:01 PM
Subject:
Re: [WebAIM] Best Online Survey Tool
Sent by:
= EMAIL ADDRESS REMOVED =
I have always been very satisfied with lime survey :
http://limesurvey.org/en/about-limesurvey/features
--
Catherine Roy
http://www.catherine-roy.net
On Tue, July 12, 2011 6:03 am, Gary Barber wrote:
> Hi all
>
> First post here in a long long time.. so be gentle
>
> I need to send out an online survey to about 2000 people with various
> disabilities. The budget does not allow for a custom survey build.
>
> Which online survey tool would people recommend.
>
> I have heard, anecdotally, that SurveyGizmo isn't that good with AT
> despite all their promotional claims.
>
> --
> Gary Barber
> User Experience Designer
>
>
>
From: Paul.Adam
Date: Tue, Jul 12 2011 12:27PM
Subject: Re: Best Online Survey Tool
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I have tested and used Wufoo.com, SurveyMonkey.com and Google Docs Forms. Question types usually not accessible are Likert Scales. All three services are accessible to end users filling out the form. An accessible method of creating the form with these services may not be possible.
I'd like to hear back from the group which services have the most accessible Likert Scale question types?
Has anyone used MachForms and customized the forms to be accessible? It's a PHP script that's pretty cheap if you host it.
Thanks!
Paul Adam
Accessibility Specialist
Center for Policy and Innovation
= EMAIL ADDRESS REMOVED =
www.PaulJAdam.com
From: ckrugman
Date: Mon, Aug 01 2011 8:24AM
Subject: Re: Best Online Survey Tool
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Surveymonkey should work. I use it to complete surveys with JAWS and thern't
any problems eusuallywith this site.
Chuck
----- Original Message -----
From: "Gary Barber" < = EMAIL ADDRESS REMOVED = >
To: < = EMAIL ADDRESS REMOVED = >
Sent: Tuesday, July 12, 2011 3:03 AM
Subject: [WebAIM] Best Online Survey Tool
> Hi all
>
> First post here in a long long time.. so be gentle
>
> I need to send out an online survey to about 2000 people with various
> disabilities. The budget does not allow for a custom survey build.
>
> Which online survey tool would people recommend.
>
> I have heard, anecdotally, that SurveyGizmo isn't that good with AT
> despite all their promotional claims.
>
> --
> Gary Barber
> User Experience Designer
>
>
>
From: Denis Boudreau
Date: Mon, Aug 01 2011 9:48AM
Subject: Re: Best Online Survey Tool
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Hi Gary,
I've used Survey Monkey for one last week and the results so far have proven quite satisfying, even though the accessibility support is imperfect: <http://www.surveymonkey.com/s/BT95K7M>;.
The problems we found while auditing the survey were:
* No <h1> tags
* No visible focus using the keyboard
* Mouseover effects are not visible when using the keyboard
* The main language of the document is not determined
* Some tags aren't used in the way the spec intends them to be (ie. the use of <abbr> to specify a mandatory question using the *)
* Font sizes being fixed in absolute values
To me, the most important problems aren't the ones a blind user would experience. It's actually users operating without a mouse I'm more concerned with. No visible focus, no onfocus effect, etc. All this makes using only the keyboard almost impossible for them. Making sure those effects also worked with the keyboard would have made a world of differences.
When it comes to screen reader users, as a french speaking individual, I tend to be more concerned with documents whose lang attributes haven't been specified. I have screen reader user friends that have their ATs configured in FR, so for them, this survey becomes impossible to understand as well because the document doesn't tell the AT to switch to EN.
So, between non-english speaking users and keyboard only users, that makes quite a few accessibility concerns we should be worried about as well.
On the plus side, SurveyMonkey decided not to resort to using fieldsets and legends because it does become repetitive using screen readers. The way it was implemented, with the question being repeated once for the very first option only is actually clever. Also, tables are actual data tables, coded properly with with th and scope. Questions are all h3. Page title is h2. No h1, couldn't understand why from talking with Jim Thatcher who rubber stamped it as Section508 compliant a few years ago.
Finally (and I admit it's a much smaller issue), defining font sizes in pixels makes life more difficult for low-vision users still using IE6. And while most have better browsers where zoom can compensate, it's not everyone who benefits from that today. Setting up a relative for value instead is not such a big deal and would have also helped in this matter.
Besides that, everything else, while being perfectible, actually works for those who've tried it. So overall, pretty good if you happen to live in the real world.
/Denis
On 2011-08-01, at 5:48 AM, < = EMAIL ADDRESS REMOVED = > < = EMAIL ADDRESS REMOVED = > wrote:
> Surveymonkey should work. I use it to complete surveys with JAWS and thern't
> any problems eusuallywith this site.
> Chuck
> ----- Original Message -----
> From: "Gary Barber" < = EMAIL ADDRESS REMOVED = >
> To: < = EMAIL ADDRESS REMOVED = >
> Sent: Tuesday, July 12, 2011 3:03 AM
> Subject: [WebAIM] Best Online Survey Tool
>
>
>> Hi all
>>
>> First post here in a long long time.. so be gentle
>>
>> I need to send out an online survey to about 2000 people with various
>> disabilities. The budget does not allow for a custom survey build.
>>
>> Which online survey tool would people recommend.
>>
>> I have heard, anecdotally, that SurveyGizmo isn't that good with AT
>> despite all their promotional claims.
>>
>> --
>> Gary Barber
>> User Experience Designer
>>
>>
>>
From: Hoffman, Allen
Date: Mon, Aug 01 2011 3:30PM
Subject: Re: Best Online Survey Tool
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Last time I knew, survey monkey doesn't associate question and answer,
e.g. use the question in the answers checkboxes as it should. This is
one real issue with survey tools--e.g. you should hear the question and
the checkbox or radio button answer together, or at the least associate
them with table linkage or other linkage/association. it is possible to
navigate back and forth with the screen reader, but the whole point of
associating sufficient information for such fields is to make them
usable.
From: Jim Thatcher
Date: Mon, Aug 01 2011 4:30PM
Subject: Re: Best Online Survey Tool
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Dennis,
I am really disappointed that after our correspondence prompted by your
negative tweets about Survey Monkey, now you refer to me "Rubber Stamping"
Survey Monkey. Those surveys are accessible like none I have seen. And we
all worked hard to make them usable with a screen reader. Some of the issues
you raised are important and I told you I was contacting Survey Monkey about
those. In particular the lack of focus indication in Firefox is a critical
problem. I tend to live in IE where the focus indication is fine.
Jim Thatcher
http://jimthatcher.com
From: Denis Boudreau
Date: Mon, Aug 01 2011 8:48PM
Subject: Re: Best Online Survey Tool
← Previous message | Next message →
Good evening Jim,
Oh, I'm very sorry. I truly didn't know rubber stamping had a pejorative or negative connotation. I wish I could crawl under a rock right now.
My actual intention was really to point out that since it had been certified/validated as being Section508 compliant by Jim Thatcher, therefore, SurveyMonkey had to be good (even though I must admit this lack of h1 surprises me).
I now understand the term "rubber stamp" doesn't mean what I thought it meant. It's easy to blame this on the fact that english is only a second language to me, but still, I genuinely ask you to accept my most sincere apologies. This is not what I meant and I should have looked up the definition before using it. Rest assured that in no way did I mean any kind of disrespect.
As I told you in the email exchange we had last week, I have nothing but admiration for the outstanding work you brought to our field, a feeling that is certainly shared by the vast majority of us on this mailing list.
Again, I am truly sorry my limited english played tricks on me today and brought you some undeserved disrespect. I can only hope you understand and see this incident as what it actually is, a huge blunder from my part.
Best regards,
--
Denis Boudreau
Téléphone : +1 514.730.9168
Courriel : = EMAIL ADDRESS REMOVED =
On 2011-08-01, at 6:32 PM, Jim Thatcher wrote:
> Dennis,
>
> I am really disappointed that after our correspondence prompted by your
> negative tweets about Survey Monkey, now you refer to me "Rubber Stamping"
> Survey Monkey. Those surveys are accessible like none I have seen. And we
> all worked hard to make them usable with a screen reader. Some of the issues
> you raised are important and I told you I was contacting Survey Monkey about
> those. In particular the lack of focus indication in Firefox is a critical
> problem. I tend to live in IE where the focus indication is fine.
>
> Jim Thatcher
> http://jimthatcher.com
>
>
From: McKeithan, Thomas
Date: Tue, Aug 02 2011 4:27AM
Subject: Re: Best Online Survey Tool
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I concur with Allan.
Respectfully,
Thomas Lee McKeithan II
Accessibility Program Manager
National Industries for the Blind
1310 Braddock Place
Alexandria, VA 22314
(703)310-0586 Direct
(202)276-6437 Cell
= EMAIL ADDRESS REMOVED =
"Believing is achieving, for if I believe, I can and I will achieve."
From: Jim Thatcher
Date: Tue, Aug 02 2011 8:36AM
Subject: Re: Best Online Survey Toolback reference.
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I am sorry but Allan is wrong. Each question is attached to the first
"answer" as off screen text. Also every question is an h3, providing easy
navigation and back reference.
Jim Thatcher
Accessibility Consulting
Cell: 512-680-8159
http://jimthatcher.com