Thread Subject: Thought on sevices
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From: Li, Alex
Date: Tue, Feb 20 2007 12:30 PM
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Hi all,
Despite the fact that services are covered under 508, I don't think we need to do anything special because of the following:
Service has to be something either between "machine" and human OR human and human. "Machine" to "machine" services do not need accessibility features.
All "machine" to human interactions must already be covered by some combination of software and hardware. We have this one covered.
Direct human to human interactions, such as medical services or fire rescue, cannot be E&IT. Thus, we should not cover such services in 508 & 255.
Long distance or remote human to human interactions, by definition, require E&IT. Thus, some sort of software and hardware must be involved. Texhnically speaking, long distance or remote services are "machine" to human services. We are covered.
The only thing I can think of that falls outside of the above calculation would be printed material. I don't know if the government is obligated to provide electronic version of all printed material. § 1194.1 suggest that there is an obligation to provide accessible version of all information and data. If the accessible alternative of printed material takes the form of electronic material, it will again be covered.
My conclusion: everything looks watertight and that services are covered, by default, from using products that meet the hardware and software requirements.
All best,
Alex Li
Manager, Accessibility Standards and Policies
SAP Labs, Inc.
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Palo Alto, CA 94304
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