Thread Subject: Re: Thought on sevices
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Date: Wed, Feb 21 2007 9:35 AM
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We have been including services under Section 508 in regards to Federal
procurements since the majority of procurements are actually more than the
simple acquisition of an E&IT item.
The Buy Accessible Wizard walks government buyers through the steps to
define what it is that they are requiring and how Section 508 applies
since many people don't realize that there is actually E&IT-related
deliverables in the contract they are looking to award.
Let me offer a quick example. An agency's human resources (HR) office
issues a request for proposal (RFP) that seeks the services of a company
to help devise new employee satisfaction goals for the agency in regards
to the physical workplace or policies or hiring practices or work
schedules or whatever. The agency first wants the company to establish a
baseline on how employees feel about these issues before the company can
propose new solutions by surveying the employees. The survey, to be
conducted via the agency's intranet, is a service that has Section 508
considerations - it must meet the Standards regarding the web. If the
products delivered by the company will be posted on-line, they too must
meet Section 508 Standards.
The Wizard can help identify these different deliverables and the related
Section 508 requirement. I have cut and pasted information from the
A contracted service that may produce a deliverable which is or relates to
Electronic and Information Technology. Types of services related to E&IT
General Information Services- expertise, consultation, research or other
knowledge-based services that deliver information content in many
E&IT Development Services- generally the design and development of custom
E&IT product deliverables. This includes the development of custom
software, web-enabled applications and customized websites, as well as
development of custom E&IT hardware components, telecommunications
equipment, including associated information, documentation and support.
Also includes specific enhancements to existing E&IT hardware / software.
E&IT Integration Services - composing various E&IT components into a
custom E&IT system deliverable
E&IT Operations and Maintenance Services- providing management, operations
and support of ongoing E&IT functions, including the delivery of E&IT
functionality for end users, system performance, maintenance, monitoring
and management of E&IT-related activities. Developing new E&IT is beyond
the scope of typical Operations and Maintenance Services.
E&IT Testing / Validation Services- delivering quality assurance and
remediation for existing E&IT.
Training Services- develop or provide training.
On-Site Support Services- providing on-site management, operations and
support of ongoing and new E&IT functions including design, development,
and delivery of E&IT functionality for end users, E&IT system performance
assurance, maintenance, monitoring and management of E&IT-related
The basic types of E&IT-related Service deliverables are identified.
E&IT-related Service Deliverable
Information Content Deliverable- Delivering information content in many
different formats, including delivered documents, reports, videos, and
Custom E&IT Product- Delivery of E&IT product functionality developed to
specification, including design and development of integrated E&IT systems
E&IT Task Performance Deliverable - Delivering task performance on
specified E&IT-related activities, including operation, maintenance and /
or support of ongoing E&IT activities.
E&IT Task Performance Deliverable
Delivering tasks performance on specified E&IT-related activities,
including operation, maintenance and / or support of ongoing E&IT