Thread Subject: Re: 1194.41c discussion - need input today (March12)
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From: Whitney Quesenbery
Date: Mon, Mar 12 2007 7:10 PM
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Pardon for the late reply. The draft looks good.
In answer to your question about the "reference document" - this is a
companion "best practices" document that the Access Board would publish. It
would be able, as I understand it, to go beyond the regulatory language to
provide guidance and examples.
At 11:31 AM 3/12/2007, Michele Budris wrote:
>In the draft document to be submitted today, I see the following
>modification from Barbara on item 1194.41c: Support services for
>products shall accommodate the communication needs of end-users with
> From Barbara Lybarger: (c) Technical support shall be delivered in a
>manner that is functional for requesters with disabilities, such as: 1.
>appropriate telecommunication media, including but not limited to TTY,
>relay service, and video conference, and 2. instructions utilizing
>command structures appropriate to the disability of the requestor,
>including but not limited to keyboard equivalents required under
>S1194.21(?) and S22(?).
>Rationale: Why is this change suggested?
>This would create minimum levels for accessibility of the communication
>itself and of actual content of the support.
>This was discussed at the meeting on Thursday, March 8 and determined it
>should not be in the request for text change in 1994.41c. This type of
>information should be in a reference document on how it should be done
>and not in the regulation itself.
>I was not able to recall what we called the reference document, if
>others from the meeting do, please speak up.
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