Thread Subject: Cognitive Disability - require remoteassistance feature?
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From: Michele Budris
Date: Fri, Mar 16 2007 12:55 PM
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<font face="Albany">In the draft submission wiki page
(<a class="moz-txt-link-freetext" href="http://teitac.org/wiki/Documentation:Draft_Submission">http://teitac.org/wiki/Documentation:Draft_Submission</a>), the following
comment was added to section 3 (Other Material) item B: </font><font
face="Albany"><span class="mw-headline">Issues this subcommittee is
not addressing, but which should be addressed.</span></font><font
face="Albany"> It was not included in the official submitted draft #1
since we had not discussed it. The comment was submitted by Jim
Tobias. The text is:<br>
<br>
</font>"In the presentation on Cognitive Disability, it was said that
remote
assistance for computer software and hardware was a helpful feature.
That is, the user can contact someone over a network who can log into
the user's computer and either show him/her what needs to be done, or
actually make those necessary changes remotely. Do we want to include
such a requirement?"<br>
<font face="Albany"><br>
This was discussed at the March 15 meeting with the following feedback:<br>
<br>
-Could have cost implications, especially for small businesses.<br>
-There could be security issues, many state and federal governments do
not allow remote access to systems.<br>
-But this would be more cost effective than having someone go to the
system to make the same fix multiple times.<br>
<br>
I'd like input from people on this regarding:<br>
-Should we add a requirement like this?<br>
-If yes, then recommended text.<br>
<br>
Thanks,<br>
Michele<br>
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