Thread Subject: Re: Cognitive Disability - require remote assistance feature?
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From: Whitney Quesenbery
Date: Sun, Mar 18 2007 7:45 PM
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I think that this goes beyond something that we can REQUIRE. I'd have to
think very hard about the possibility for unintended consequences for all
types of applications. Are there privacy issues to consider, in addition
to security issues?<br><br>
This seems like something that an agency help desk might want to
implement, rather than something that should be supplied with each
different application. Think how many different remote control programs
might end up being installed on each computer. <br><br>
On the other hand, I know nothing (except how to start them) about remote
control programs, and their accessibility. Anyone else have experience
with things like VNC and GoToMyPC from this perspective?<br><br>
This seems like a possible entry for a set of "best practices".
<br><br>
Whitney<br><br>
At 03:44 PM 3/16/2007, Michele Budris wrote:<br><br>
<blockquote type=cite class=cite cite="">In the draft submission wiki
page
(<a href="http://teitac.org/wiki/Documentation:Draft_Submission">
http://teitac.org/wiki/Documentation:Draft_Submission</a>), the following
comment was added to section 3 (Other Material) item B: Issues this
subcommittee is not addressing, but which should be addressed. It was not
included in the official submitted draft #1 since we had not discussed
it. The comment was submitted by Jim Tobias. The text is:<br><br>
"In the presentation on Cognitive Disability, it was said that
remote assistance for computer software and hardware was a helpful
feature. That is, the user can contact someone over a network who can log
into the user's computer and either show him/her what needs to be done,
or actually make those necessary changes remotely. Do we want to include
such a requirement?"<br><br>
This was discussed at the March 15 meeting with the following
feedback:<br><br>
-Could have cost implications, especially for small businesses.<br>
-There could be security issues, many state and federal governments do
not allow remote access to systems.<br>
-But this would be more cost effective than having someone go to the
system to make the same fix multiple times.<br><br>
I'd like input from people on this regarding:<br>
-Should we add a requirement like this?<br>
-If yes, then recommended text.<br><br>
Thanks,<br>
Michele<br>
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