Thread Subject: Re: Cognitive Disability - require remoteassistance feature?
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From: Clayton H Lewis
Date: Sun, Mar 18 2007 9:10 PM
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In response to the request for input from Michele Budris on requiring
a remote assistance feature:
This item is very important for people who use computers but need
help with some of the complexities.
Given that there are commercial tools that work for this, this could
be handled not as a requirement that vendors provide this facility,
but that they not block it.
So something modeled on "Paragraph 1194.21 (b) Applications shall not
disrupt or disable activated features of other products that are
identified as accessibility features, where those features are
developed and documented according to industry standards. ..."
could be used:
"Applications shall not disrupt or disable tools that support remote
user assistance for software or hardware."
I believe this meets the cost concerns, as well as avoiding the
question of what to do when government policies do block these
things... I presume that those policies are a different issue (and
should be worked on in some way, but I suppose that's not a 508 thing)
Professor of Computer Science
Scientist in Residence, Coleman Institute for Cognitive Disabilities
University of Colorado
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