Thread Subject: Re: Content - proposed wording to address cognitive impairment challenges

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From: Deborah Buck
Date: Mon, Jun 25 2007 11:25 AM

I think the distinction is that best practices are not standards. They are
nice things to do, but not required. Perhaps inclusion in the standards in
not the appropriate consideration for this type of guidance and a better
approach might be to recommend that they be addressed through training and
support materials. I share the same concerns that have been raised
regarding the content- they are easily interpreted differently by the
implementer.

-----Original Message-----
From: = EMAIL ADDRESS REMOVED =
[mailto: = EMAIL ADDRESS REMOVED = ] On Behalf Of Peter Wallack
Sent: Monday, June 25, 2007 12:47 PM
To: TEITAC General Interface Accessibility Subcommittee
Cc: TEITAC Web/Software Subcommittee
Subject: Re: [teitac-general] [teitac-websoftware] Content - proposed
wording to address cognitive impairment challenges

I second all of David's concerns, with an additional concern about #2:

Use everyday words that convey meaning clearly and directly.

Some 'web sites' are intended for professional users only, such as an HR
or Purchasing administrative interface. They use words that are 'clear
and direct' to them, but not necessarily to others. So this requirement,
if acted on at all, must be tempered with an exception for
domain-specific jargon.

Peter Wallack
Accessibility Program Director
Oracle Corporation



David Poehlman wrote:
> I have some issues with some of these and I list them here and then follow

> each with discussion:
> 1. Organize the content to serve the reader's needs, considering
their
> tasks and goals.
> dp: considering that the audience for a lot of content is either quite
> specific or quite broad, how can this be achieved? How can it be tested
> for?
>
> 2. Use everyday words that convey meaning clearly and directly.
> dp: how long can the words be, how short must they be? I can think of
some
> really troublesome issues this might cause and again, how testable is
this?
>
> 3. Uses the present tense and the active voice.
> dp: this is not practical since in many instances, it is necessary to use
> other opratives to convey the proper meaning. It also might be considered

> infringement of right to self expression.
>
> 4. Uses short, simple sentences.
> dp: how short, how simple? some individuals may have the difficulty that
if
> it is too simple, it looses meaning for them and much of what needs to be
> written cannot be written "simply".
>
> 5. Includes useful headings.
> dp: I'd broaden this one a bit to say is well structured.
>
> 6. Uses lists and tables to simplify complex material.
> dp: have you ever seen complex lists and tables? how can lists and tables

> simplify anything? Lists and tables do serve a function but they are for
> structure and data presentation.
>
> Discussion: Clearly written content improves accessibility for people with

> several disabilities, including people with cognitive and reading
> disabilities, those whose primary language is American Sign Language and
> those reading in Braille.
> dp: Braille reading is not a reading disability.
>
>
> ----- Original Message -----
> From: "Whitney Quesenbery" < = EMAIL ADDRESS REMOVED = >
> To: "TEITAC Web/Software Subcommittee"
< = EMAIL ADDRESS REMOVED = >;
> "TEITAC General Interface Accessibility Subcommittee"
> < = EMAIL ADDRESS REMOVED = >
> Sent: Monday, June 25, 2007 12:20 PM
> Subject: [teitac-websoftware] Content - proposed wording to address
> cognitive impairment challenges
>
>
> And here's the suggestion for a content requirement:
>
>
> Authors should follow best practices for creating content that is
accessible
> for people with disabilities. These guidelines include:
>
> 1. Organize the content to serve the reader's needs, considering
their
> tasks and goals.
>
> 2. Use everyday words that convey meaning clearly and directly.
>
> 3. Uses the present tense and the active voice.
>
> 4. Uses short, simple sentences.
>
> 5. Includes useful headings.
>
> 6. Uses lists and tables to simplify complex material.
> Discussion: Clearly written content improves accessibility for people with

> several disabilities, including people with cognitive and reading
> disabilities, those whose primary language is American Sign Language and
> those reading in Braille.
>
>
> We were thinking about where these provisions could fit:
>
> The one for interaction could go in:
> 3 Software & General Behavior Provisions
> [3.1] All products
>
> The best fit for the one on content is in the section on 6. Electronic
> Content Provisions
>
> It could go in [6.1] If Web Content and Applications, but it's not
> restricted to web content - and could include documentation, instructions,

> error messages and other content in any E&IT.
>
>
>
>
> At 10:07 AM 6/25/2007, Walser, Kate wrote:
>
>
> All,
>
>
>
> Whitney and I drafted wording to address issues that impact all people
> with disabilities, especially those with cognitive impairment. Here's one
> related to interaction. Not sure where it should go - maybe Web / Software

> or General. Please take a look and pose comments. Whitney will send an
> additional one shortly.
>
>
>
>
>
> X.X - Interaction
>
>
>
> Applications should follow best practices for designing interaction
> paradigms that are accessible for people with disabilities including:
>
> 1. Provide a means to undo actions, such as by resetting the form to the

> original information
>
> 2. Provide a way to move backwards one step in a process to fix mistakes

> or check answers
>
> 3. Provide a way to cancel actions before submitting
>
>
>
> Discussion:
>
> Well-designed interaction enables people to reverse and reset actions in

> case they have made a mistake or are unable to complete a transaction at
the
> time. It also provides a way for people to explore an interaction without
> the threat of modifying their data unintentionally. This is particularly
> helpful for all users, especially in cases where they have triggered an
> action unintentionally or realize they've made a mistake after they've
taken
> the action.
>
>
>
>
>
> Thanks, and best regards,
>
> Kate
>
>
>
>
>
> Kate Walser
>
> Director, Usability Center of Excellence
>
> SRA International, Inc.
>
> 4300 Fair Lakes Court
>
> Fairfax, VA 22033
>
> (703) 502-1170
>
>
>
> Whitney Quesenbery
> Whitney Interactive Design
> = EMAIL ADDRESS REMOVED =
> phone: 908-638-5467
> mobile: 908-328-5959
> www.WQusability.com
> www.usabilityprofessionals.org
>
> "Warning: Objects in the calendar are closer than they appear."
>
>
>
>
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