Thread Subject: Services
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From: Gregg Vanderheiden
Date: Mon, Oct 30 2006 7:20 PM
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Interesting discussion over on Telecom.
Gregg C Vanderheiden Ph.D.
> -----Original Message-----
> From: = EMAIL ADDRESS REMOVED = [mailto:teitac-telecom-
> = EMAIL ADDRESS REMOVED = ] On Behalf Of Baquis David
> Sent: Monday, October 30, 2006 2:35 PM
> To: = EMAIL ADDRESS REMOVED =
> Subject: [teitac-telecom] Services
> On today's conference call, it sounded to me like the subcom
> participants were discussing the scope of technology that falls within
> the standards/guidelines. Specifically the issue of "services" came up.
> It seemed obvious to me that this term means different things to
> different people. This has come up many times in federal sector
> There was a question about whether 508 doesn't cover services. The
> group was reminded by Terry Weaver that the term "services", is in fact
> listed in the definition of Information Technology. The definition of
> Electronic and Information Technology includes the definition of IT.
> See: http://www.access-board.gov/sec508/standards.htm#Subpart_a. That
> comes from Clinger Cohen.
> Generally, the 508 Standards have not addressed services. However,
> consider that Subpart D certainly addresses support services. In
> addition, is "voice mail" a service? That is definitely covered by 508.
> You can't have a clear discussion on this term until you clarify which
> specific meaning you want your discussion to be based on. It's ok to
> have several discussions based on separate interpretations, but I think
> it would be less confusing if you were not talking apples and oranges.
> If you mean local/long distance/cellular and other carrier services,
> that is another ballgame altogether.
> One very outspoken company wants 508 to cover "integrator services".
> That is a completely different animal. Should the 508 standards address
> those? And how about accessibility consultants that are also considered
> 508-related services. See:
> In summary, with regard to this "services issue", what the Access Board
> needs from the Committee is an answer to:
> 1.) What kinds of services are covered or should be covered by the 508
> Standards and 255 Guidelines? (And would you like a Clinger Cohen expert
> to explain to you what was meant in the definition of IT?)
> 2.) What specific provisions exist or need to be added or changed to
> address accessibility of those services? Or another way of approaching
> that is to identify accessibility barriers with respect to those
> services, if you believe that such services are covered. Why don't you
> check back with us before going too far down that path?
> 3.) In addition, can you recommend advisory notes, technical assistance
> or needed research related to this subject? Remember that your
> recommendations needn't be limited solely to the design requirements.
> 4.) Don't forget that for each of your recommendations we would like
> your comments regarding economic impact. It is best that we receive
> this information from all of you - as experts, so we don't have to
> figure it out on our own after the Committee disbands. It is important
> for you to understand that the economic impact analysis could make a
> difference in whether a Committee recommendation ends up making it into
> the final rule.
> David Baquis
> Accessibility Specialist
> U.S. Access Board
> 1331 F Street, NW, #1000
> Washington, DC 20004
> 800-USA-ABLE; (202) 272-0013 (voice)
> www.access-board.gov; = EMAIL ADDRESS REMOVED = "Leading the way to
> excellence in accessibility"
> "Thank you for your questions concerning section 508 of the
> Rehabilitation Act Amendments of 1998. Section 508 authorizes the
> Access Board to provide technical assistance to individuals and Federal
> departments and agencies concerning the requirements of this section.
> This technical assistance is intended solely as informal guidance; it is
> not a determination of the legal rights or responsibilities of entities
> subject to section 508."