Thread Subject: Concerns from Conference Call

From: KateLee32@aol.com
Date: Mon, Nov 06 2006 4:11 PM

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Hello Everyone,

I was at the conference call yesterday but it was a frustrating experience
and I wanted to express my concerns about how the call was conducted, in hopes
that in the future, we can avoid issues like that.

Some issues, such as the quality of the captioning is out of the hands of
this subcommittee, but it would help if during the calls, people spoke slower so
that the captioner can get what is being said, as well as if people could
remember to identify themselves. There were times when I had no idea who was
saying what and coupled with the at times incomprehensible captioning, it made
it very hard for me to follow along.

There are other issues that I think we can work out ourselves, namely that
if we are going to utilize a tool, we be aware that not everyone is familiar
with it and thus, should consider that. I'm speaking specifically about the
hand raising utility. I was not able to get onto that b/c the e-mail with the
address for it was sent to this account and I couldn't access it while on the
call. As such, I felt rather 'muted' during the call. I would suggest that if
we are employing a 'new' tool, that it should be disseminated to the group,
either on the workspace or through this listserv BEFORE the call/meeting takes
place so that people can familiarize themselves with it if they need to.
Trying to find some new tool, while keeping up with the call, and everything
else that is going on can be difficult, and often leave some people 'out of the
loop.'

I fully understand that the hand raising utility was employed as a means to
get a sense of order to the call and to facilitate discussion, but again, the
way that it was utilized in this call did not really allow for full access -
at least from my perspective.

I just wanted to raise these concerns so that future meetings/calls can
proceed smoother and with less scrambling for those who want to participate.

Thank you,

Katie Lee
Hearing Loss Ass'n

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