Thread Subject: Sec. 255 text relevant to documentation

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From: Jim Tobias
Date: Wed, Aug 22 2007 6:45 AM
Subject: Sec. 255 text relevant to documentation

Below are some excerpts from the FCC's Sec. 255 regs:

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§ 7.3 Definitions
...
(m) The term usable shall mean that individuals with disabilities have
access to the full functionality and documentation for the product,
including instructions, product information (including accessible feature
information), documentation, bills and technical support which is provided
to individuals without disabilities.

§ 7.11 Information, documentation, and training.
(a) Manufacturers and service providers shall ensure access to information
and documentation it provides to its customers, if readily achievable.
Such information and documentation includes user guides, bills, installation
guides for end user installable devices, and product support communications,
regarding both the product in general and the accessibility features of the
product. Manufacturers shall take such other readily achievable steps as
necessary including:

(1) Providing a description of the accessibility and
compatibility features of the product upon request, including, as needed, in
alternate formats or alternate modes at no additional charge;
(2) Providing end user product documentation in alternate
formats or alternate modes upon request at no additional charge; and

(3) Ensuring usable customer support and technical support
in the call centers and service centers which support their products at no
additional charge.

(b) Manufacturers and service providers shall include in general product
information the contact method for obtaining the information required by
paragraph (a) of this section.

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Jim Tobias
Inclusive Technologies
+1.732.441.0831 v/tty
+1.908.907.2387 mobile
skype jimtobias