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Thread Subject: ISO Standards Related to Documentation

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From: Lybarger, Barbara (MOD)
Date: Fri, Dec 08 2006 2:35 PM
Subject: ISO Standards Related to Documentation

In looking for the ISO references to Documentation, I found three
references.

First, the good news. The working draft of ISO Standards available at:
http://teitac.org/docs/9241-20dis.doc
<http://teitac.org/docs/9241-20dis.doc> includes two sections relevant
to documentation and support. They are:

Ergonomics of human-system interaction - Part 20; Accessibility
guidelines for information/communication technology (ICT) equipment and
services, ISO/CD 9241-20 2006-02-10

6.4.17 Information disclosure

Information about the accessibility of ICT equipment or services
should be available in formats that can be used by people with widest
range of capabilities.

NOTE When users are purchasing and using ICT equipment
and services, it is important that they have information that is readily
available about the accessibility of the ICT equipment and/or service so
they can determine if it meets their needs.

6.4.18 User guidance

a) User guidance should be as accessible as other ICT
equipment and service functions.

b) Where possible information about the range of
contexts of use for which the ICT equipment or service is designed
should be included in the on-line help of the equipment or service.

c) Where it is not possible to include information about
the range of contexts of use for which the ICT equipment or service is
designed in the on-line help, then this information should be provided
in the printed and other forms of documentation for the equipment or
service.

NOTE User guidance includes: prompts, feedback, status
information, error management, and on-line help. ISO 9241-13 makes
recommendations on user guidance.

Second, the bad news -- What appears to be the detailed references cost
about $19,900.

*
"Guidelines for the documentation of computer-based application
systems" - ISO-IEC 6592, is a major document of several hundred pages
is not available in the public domain and cost (120,00 CHF, roughly
$9,900).
*
The working draft above makes reference to ISO 9241-13
"Ergonomic requirements for office work with visual display terminals
(VDTs) -- Part 13: User guidance, which may also be of use" (also 120,00
CHF, or $9,900).

I've checked the usual free sources and the IT sources in Massachusetts
government -- no one has them. I've also e-mailed the Access Board
staff to see if they can help. My director wouldn't be thrilled to just
get me copies :). So if any one has a copy of either of these ISO
standard and can check if they say anything relevant to the
subcommittee's work, or if anyone has any other ideas about how to get
at the standards, please advise.

Barbara E. Lybarger, General Counsel
Massachusetts Office on Disability
One Ashburton Place, #1305
Boston, MA 02108
[617] 727-7440
[800] 322-2020
[617] 727-0965 FAX

Previous message |

From: Michele Budris
Date: Tue, Dec 19 2006 2:55 PM
Subject:

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I wanted to forward this so people know about a new
feature in the hand raising too. 
 
Michele 
 
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Many thanks to Jared
Smith for the changes that have recently
been made to the Hand Raising Utility that allow the Deaf/Hard of
Hearing to maintain focus on
both the Relay Captioning and the Hand Raising Utility simultaneously. 
For your consideration instructions for the use of this feature are
provided
below:
 
1.     
Link
to <a href="http://teitac.org/tohru/">http://teitac.org/tohru/</a> 
2.     
Tab
to the link called <a href="http://teitac.org/tohru/frames.htm">Open
the RCC
and TOHRU tools in a frameset</a> and execute it.
3.     
At
this point you will have 2 frames - FEDRCC on the right and the Hand
Raising
Utility on the left.  In the box labeled “Enter Your Event ID”
type in the FEDRCC Event number that has been provided for the
teleconference
and execute the Join Event button.
4.     
There
will be 3 frames displayed. On the left is the caption frame, in the
middle is
the “Speak to Event” frame and on the right is the Hand Raising
Utility. 

5.     
Go
to the frame that is displaying the Hand Raising Utility, enter your
identifying information, the meeting room and execute the Join Meeting
button.
 
 
Tom Brett,
2026061206 
<a href="mailto: = EMAIL ADDRESS REMOVED = "> = EMAIL ADDRESS REMOVED = </a> 
 
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