Current 508 Standards on Documentation and Technical Support
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1194.41 Information, documentation, and support.
Alternate formats
(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge.
Accessibility and compatibility features
(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.
Support services
(c) Support services for products shall accommodate the communication needs of end-users with disabilities.
FAQ
http://section508.gov/index.cfm?FuseAction=Content&ID=159#c [1]
ii. Do vendors have to provide product documentation in alternate formats?
Yes, if it is a deliverable under a contract. Section 1194.41 of the Access Board's standards provides that product support documentation that is provided to end-users must be made available in alternate format upon request. However, it is the agency's responsibility, not the vendor's, to comply with this provision. Typically, agencies will require such documentation from the vendor to be in an alternate format as part of the deliverables required under the contract. The format of the documentation requested from the vendor may vary. For example, an agency may request the documentation in an electronic format that will allow the agency to reprint information in Braille or alternate formats. Other agencies may request the information to be provided by the vendor in Braille, large print, audio cassette or other format as part of the procurement.
