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This archival content is maintained by WebAIM and NCDAE on behalf of TEITAC and the U.S. Access Board . Additional and up-to-date details on the updates to section 508 and section 255 can be found at the Access Board web site.

EWG:Draft Oct 26 IVR Auto-Attendant and Messaging

5-D - IVR, Auto-Attendant and Messaging

This page is the text proposed in the Nov Plenary Meeting.

Go to the Oct 26 Draft of this Provision

Go to the Sandbox of this Provision


Proposed text in Oct 26 draft:
Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems must provide access in the following manner:

  1. All functions that are accessible to voice users must also be directly accessible to users of real-time text.
  2. Use the ITU-T G.711 recommendation for encoding and storing audio information. If an audio encoder other than G711 is employed, the vendor must provide evidence that the intelligibility is equal to or better than that provided by G.711;
  3. Provide full player controls that allow users to pause, rewind, slow down and repeat all messages and prompts;
  4. Provide prompts (either as provided by the vendor, or by the agency or customer) without any background sounds that would reduce intelligibility.

NOTE: Relay services are not considered to be "directly accessible".

Notes from November plenary meeting:

  • Have agreement to use the provision as is.

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Center for Persons with Disabilities (CPD) Utah State University