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Re: accessibility courtesy

for

From: glen walker
Date: Feb 18, 2020 11:59AM

I often let companies know about inaccessibilities of their website or
digital documents. I typically word it from the perspective of a customer
trying to access the information and what's causing the problem and then
add that I'm an accessibility consultant and give them a few technical
recommendations. I always use a passive voice and not sound accusatory.
"Gentle" is how Bevi put it.

For example, in your PDF case where it contained scanned images without
alternative text, I would say something first about how I appreciate them
providing an accessible document, as worded on their website, but that I
noticed a few things in the document that couldn't be accessed by a screen
reader (or some assistive technology) and ask if they're still working on
the accessibility of that document.


On Tue, Feb 18, 2020 at 9:50 AM < <EMAIL REMOVED> > wrote:

> I'd "gently" let them know that the file isn't accessible and note the 3
> most critical errors in the file.
> -Bevi
>
> - - -
> Bevi Chagnon, founder/CEO | <EMAIL REMOVED>
> - - -
> PubCom: Technologists for Accessible Design + Publishing
> consulting . training . development . design . sec. 508 services
> Upcoming classes at www.PubCom.com/classes
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> Latest blog-newsletter - Accessibility Tips at www.PubCom.com/blog
>
>