WebAIM - Web Accessibility In Mind

E-mail List Archives

Re: accessibility courtesy


From: glen walker
Date: Feb 18, 2020 11:59AM

I often let companies know about inaccessibilities of their website or
digital documents. I typically word it from the perspective of a customer
trying to access the information and what's causing the problem and then
add that I'm an accessibility consultant and give them a few technical
recommendations. I always use a passive voice and not sound accusatory.
"Gentle" is how Bevi put it.

For example, in your PDF case where it contained scanned images without
alternative text, I would say something first about how I appreciate them
providing an accessible document, as worded on their website, but that I
noticed a few things in the document that couldn't be accessed by a screen
reader (or some assistive technology) and ask if they're still working on
the accessibility of that document.

On Tue, Feb 18, 2020 at 9:50 AM < <EMAIL REMOVED> > wrote:

> I'd "gently" let them know that the file isn't accessible and note the 3
> most critical errors in the file.
> -Bevi
> - - -
> Bevi Chagnon, founder/CEO | <EMAIL REMOVED>
> - - -
> PubCom: Technologists for Accessible Design + Publishing
> consulting . training . development . design . sec. 508 services
> Upcoming classes at www.PubCom.com/classes
> - - -
> Latest blog-newsletter - Accessibility Tips at www.PubCom.com/blog
> -----Original Message-----
> From: WebAIM-Forum < <EMAIL REMOVED> > On Behalf Of
> Laurie Kamrowski
> Sent: Tuesday, February 18, 2020 10:09 AM
> Subject: [WebAIM] accessibility courtesy
> Hi everyone!
> While looking through an open source textbook website, I noticed that they
> have a pdf file labeled as accessible, but when I opened it - there is a
> lot
> of scanned text with no alt text listed; the reading order is incorrect;
> etc...
> The file didn't appear to be created by the website itself, but a third
> party. Is it considered rude to let them know? Due to the inaccessibility
> of
> their file, my school has opted to remediate our versions, with permission
> of the website. Should we share the remediated files with them once
> finished, in the spirit of open source resource sharing?
> Any input would be appreciated!
> Thank you so much,
> Laurie Kamrowski
> She/Her/Hers
> Accessibility Specialist
> Mid Michigan College
> > > at
> http://webaim.org/discussion/archives
> >
> > > > >