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Thread: error reporting featua requirement?

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Number of posts in this thread: 7 (In chronological order)

From: Mike Warner
Date: Wed, Dec 16 2020 6:57AM
Subject: error reporting featua requirement?
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Hi all,

I seem to recall reading that it's a requirement to have a feature for
users to report an error. We have one already built into our course
system, but a partner is asking to remove it in favor of the one in their
system. We can simply turn it off on a course-by-course basis, but I'd
rather keep it on in our system, as that's much easier for students. I was
looking for support from the WCAG and Section 508 docs, but I can't find
it. Does anyone know whether an error reporting feature is required? Am I
imagining things?

Thanks!
Mike

Mike Warner
Director of IT Services
MindEdge, Inc.

From: Steve Green
Date: Wed, Dec 16 2020 7:15AM
Subject: Re: error reporting featua requirement?
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It's certainly not a WCAG requirement. I don't know about Section 508 though.

Steve Green
Managing Director
Test Partners Ltd


-----Original Message-----
From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > On Behalf Of Mike Warner
Sent: 16 December 2020 13:58
To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
Subject: [WebAIM] error reporting feature: a requirement?

Hi all,

I seem to recall reading that it's a requirement to have a feature for users to report an error. We have one already built into our course system, but a partner is asking to remove it in favor of the one in their system. We can simply turn it off on a course-by-course basis, but I'd rather keep it on in our system, as that's much easier for students. I was looking for support from the WCAG and Section 508 docs, but I can't find it. Does anyone know whether an error reporting feature is required? Am I imagining things?

Thanks!
Mike

Mike Warner
Director of IT Services
MindEdge, Inc.

From: glen walker
Date: Wed, Dec 16 2020 8:42AM
Subject: Re: error reporting featua requirement?
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You might be thinking of an accessibility statement, which is encouraged to
have contact information in case someone wants to report a problem.
https://www.w3.org/WAI/planning/statements/

VPATs also have a section for contact info.

Nothing in WCAG requires it (not to be confused with 3.3.1 Error
Identification).


On Wed, Dec 16, 2020 at 6:57 AM Mike Warner < = EMAIL ADDRESS REMOVED = > wrote:

> Hi all,
>
> I seem to recall reading that it's a requirement to have a feature for
> users to report an error. We have one already built into our course
> system, but a partner is asking to remove it in favor of the one in their
> system. We can simply turn it off on a course-by-course basis, but I'd
> rather keep it on in our system, as that's much easier for students. I was
> looking for support from the WCAG and Section 508 docs, but I can't find
> it. Does anyone know whether an error reporting feature is required? Am I
> imagining things?
>
> Thanks!
> Mike
>
> Mike Warner
> Director of IT Services
> MindEdge, Inc.
> > > > >

From: Cyndi Rowland
Date: Wed, Dec 16 2020 9:10AM
Subject: Re: [EXT] error reporting featua requirement?
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Mike,
What you may be thinking about and what you may have heard is that the US Department of Education's Office of Civil Rights has been including this in resolution letters for a very long time. Because of that folks do talk about it. Prior to 2017, under the old case processing manual, they routinely required that entities would provide a public link to an accessibility page and describe the process for submitting complaints and feedback. Once the new case processing manual was in place (2017), this requirement changed only a little. Now, entities are asked to establish an accessibility alert process. Here is an excerpt from a resolution letter (all public and online), "Within a month, an institution should create an accessible way for users to notify the institution that they are having problems with the accessibility of online content. Of course, an institution should remember that they should not wait to make content accessible. A notification provides ongoing feedback."

So, not WCAG, but something that folks, at least in U.S. Education, are concerned about.

Cyndi

----------------------------------
Cyndi Rowland, Ph.D., Executive Director
WebAIM; National Center on Disability and Access to Education
Center for Persons with Disabilities
Utah State University
435-797-3381
From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > on behalf of Mike Warner < = EMAIL ADDRESS REMOVED = >
Sent: Wednesday, December 16, 2020 5:57 AM
To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
Subject: [EXT] [WebAIM] error reporting feature: a requirement?

Hi all,

I seem to recall reading that it's a requirement to have a feature for
users to report an error. We have one already built into our course
system, but a partner is asking to remove it in favor of the one in their
system. We can simply turn it off on a course-by-course basis, but I'd
rather keep it on in our system, as that's much easier for students. I was
looking for support from the WCAG and Section 508 docs, but I can't find
it. Does anyone know whether an error reporting feature is required? Am I
imagining things?

Thanks!
Mike

Mike Warner
Director of IT Services
MindEdge, Inc.
CAUTION: This email originated from outside of USU. If this appears to be a USU employee, beware of impersonators. Do not click links, reply, download images, or open attachments unless you verify the sender’s identity and know the content is safe.

From: Mike Warner
Date: Wed, Dec 16 2020 12:13PM
Subject: Re: error reporting featua requirement?
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Thanks everyone. I appreciate the detailed answers. I'm still going to
insist on leaving it in. For good UX, if nothing else.

Mike

Mike Warner
Director of IT Services
MindEdge, Inc.

From: Amber Holladay
Date: Wed, Dec 16 2020 3:20PM
Subject: Re: [EXT] error reporting featua requirement?
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Hi Mike,

I am not aware of a WCAG requirement for users to report errors, but there
is a proposed SC in WCAG 2.2 that refers to "findable help" at this link:
https://www.w3.org/TR/WCAG22/#findable-help.

On Wed, Dec 16, 2020 at 9:10 AM Cyndi Rowland < = EMAIL ADDRESS REMOVED = > wrote:

> Mike,
> What you may be thinking about and what you may have heard is that the US
> Department of Education's Office of Civil Rights has been including this in
> resolution letters for a very long time. Because of that folks do talk
> about it. Prior to 2017, under the old case processing manual, they
> routinely required that entities would provide a public link to an
> accessibility page and describe the process for submitting complaints and
> feedback. Once the new case processing manual was in place (2017), this
> requirement changed only a little. Now, entities are asked to establish an
> accessibility alert process. Here is an excerpt from a resolution letter
> (all public and online), "Within a month, an institution should create an
> accessible way for users to notify the institution that they are having
> problems with the accessibility of online content. Of course, an
> institution should remember that they should not wait to make content
> accessible. A notification provides ongoing feedback."
>
> So, not WCAG, but something that folks, at least in U.S. Education, are
> concerned about.
>
> Cyndi
>
> ----------------------------------
> Cyndi Rowland, Ph.D., Executive Director
> WebAIM; National Center on Disability and Access to Education
> Center for Persons with Disabilities
> Utah State University
> 435-797-3381
> > From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > on behalf of
> Mike Warner < = EMAIL ADDRESS REMOVED = >
> Sent: Wednesday, December 16, 2020 5:57 AM
> To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
> Subject: [EXT] [WebAIM] error reporting feature: a requirement?
>
> Hi all,
>
> I seem to recall reading that it's a requirement to have a feature for
> users to report an error. We have one already built into our course
> system, but a partner is asking to remove it in favor of the one in their
> system. We can simply turn it off on a course-by-course basis, but I'd
> rather keep it on in our system, as that's much easier for students. I was
> looking for support from the WCAG and Section 508 docs, but I can't find
> it. Does anyone know whether an error reporting feature is required? Am I
> imagining things?
>
> Thanks!
> Mike
>
> Mike Warner
> Director of IT Services
> MindEdge, Inc.
> > > > > CAUTION: This email originated from outside of USU. If this appears to be
> a USU employee, beware of impersonators. Do not click links, reply,
> download images, or open attachments unless you verify the sender's
> identity and know the content is safe.
>
> > > > >

From: Mike Warner
Date: Tue, Dec 22 2020 6:51AM
Subject: Re: error reporting featua requirement?
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Thanks, Amber!

Date: Wed, 16 Dec 2020 15:20:04 -0700
From: Amber Holladay < = EMAIL ADDRESS REMOVED = >
To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
Subject: Re: [WebAIM] [EXT] error reporting feature: a requirement?
Message-ID:
<CAFs6RbFTzo6POE7BeWROmHvaoUZSEc-nStDjEYV+ = EMAIL ADDRESS REMOVED = >
Content-Type: text/plain; charset="UTF-8"

Hi Mike,

I am not aware of a WCAG requirement for users to report errors, but there
is a proposed SC in WCAG 2.2 that refers to "findable help" at this link:
https://www.w3.org/TR/WCAG22/#findable-help.



Mike Warner
Director of IT Services
MindEdge, Inc.