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From: Mary A. Albert
Date: Mon, May 23 2016 7:41AM
Subject: Accessibility work arounds for ServiceNow?
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Hello Everyone,

Can anyone share what you have done or are doing to provide an accessible front end to ServiceNow? I just attended Knowledge16 to learn more about the product, which my institution is implementing, and learned that while the company knows its product is not accessible, it has not announced a road map for accessibility.

Thanks much,

Mary Albert
Senior Architect for Usability and Design
Office of Information Technology
Princeton University

From: Robert Fentress
Date: Mon, May 23 2016 10:32AM
Subject: Re: Accessibility work arounds for ServiceNow?
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Hi, Mary.

If I'm remembering right, I think University of Washington contracted with
someone to retrofit ServiceNow to be more accessible at their institution.
I'd check with their Service Management Office to see how they have
addressed these issues.
http://www.washington.edu/uwit/divisions/ci/smo/

Best,
Rob

On Mon, May 23, 2016 at 9:41 AM, Mary A. Albert < = EMAIL ADDRESS REMOVED = > wrote:

> Hello Everyone,
>
> Can anyone share what you have done or are doing to provide an accessible
> front end to ServiceNow? I just attended Knowledge16 to learn more about
> the product, which my institution is implementing, and learned that while
> the company knows its product is not accessible, it has not announced a
> road map for accessibility.
>
> Thanks much,
>
> Mary Albert
> Senior Architect for Usability and Design
> Office of Information Technology
> Princeton University
> > > > >



--
Robert Fentress
Senior Accessibility Solutions Designer
540.231.1255

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