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Re: Monitoring JAWS adoption trends for testing/support

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From: cpavradopoulos@checkfree.com
Date: Feb 22, 2007 3:40PM

Thank you very much Alastair, Lonie, and Norman for your responses.

Alastair: We do in fact use a layered approach to our Dev/Testing by
having a Developer run Bobby against the code (1st layer) to catch most of
the low hanging fruit, and then some, looking to bake accessibility into
the product before it even gets to QA. The JAWS testing my team does is
primarily to test the user experience, and secondarily accessibility, as a
check and balance for the work Dev does.

Norman: You made a comment that you stay behind a version or 2 on purpose
because if it works in an older version, it must work in a newer one. I
actually thought the same thing, but what is interesting (and quite
ironic) is that I had a production trouble ticket come to me today with a
user complaining about issues using JAWS 7.1. Apparently our App Support
person told the user to just downgrade to v6.1, which is what we currently
test and support for our product, and of course the user refused. I am
going to have to dig into the specifics of the issue... maybe it's just an
isolated case and exception to the rule?

I understand what everyone is saying about using and testing different
technologies, but the truth is when you have extremely limited resources,
and can only support 1 version, you are forced to go with the majority (if
anyone can ever figure that out).

Thanks

Costa Avradopoulos
Manager, Software Quality
Ecommerce - Product Development
<EMAIL REMOVED>

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