WebAIM - Web Accessibility In Mind

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From: Harrington, Karen
Date: Nov 21, 2007 10:30AM

Here's a scenario that I need help with:

A company supplies on-line tutoring services. A user must have the
ability to type in their question and read the tutor's responses. If a
user cannot do this (for whatever reason), they may call a toll-free
number in order to communicate with a tutor.

The company wants users with accessibility needs to be aware of the
toll-free number; however, they do not want the number mis-used. The
system could ask a user when registering to indicate that they have
accessibility needs. If so, then the toll-free number would be supplied
to them only.

Is it against 508 or other federal policy to store accessibility needs
on a user?