WebAIM - Web Accessibility In Mind

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Re: WCAG 2.0 'accessibility supported'

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From: Steve Green
Date: Feb 6, 2009 8:05AM

Real users just take what they see at face value. If they can't resize the
text with their browser then they assume it can't be resized. If their
browser lacks a feature, they don't go looking for another browser that
might have it because most people assume there is no difference between
them. And life's too short for what may turn out to be a fruitless search.

Zoom serves a different purpose and is not a suitable alternative for text
resizing in my opinion.

"it's a lot easier for a user to ask for help"

Ask who? In most domestic and office environments there's no one competent
to ask. And even when there is, people rarely do.

Steve