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Re: Acrobat instability when using screenreaders


From: Duff Johnson
Date: Jun 23, 2010 6:03PM

> After running a few more tests, the instability still seems to be caused by something other than incorrectly using headings or list tags. I removed the list tags and republished the document from Word, but the problem remains. While navigating the PDF file with a screen reader, the Acrobat application eventually gets sluggish and locks up.
> I even tried creating a new Word document and pasted all the content back into the document as just plain text. After publishing to PDF the same problem still exists...
> Any ideas?

Hmm... at this point it's sounding like a problem with the machine or software installation(s).

Have the testing and PDF creation machine(s) been restarted recently? I assume so, but I always like to ask before assuming.

The next step would be to test the same file on a different computer. Screen-readers are generally rather finicky beasts - especially if more than one screen-reader is installed on the same machine.

If that doesn't help identify the problem, the next step would be to repeat the PDF creation process on another computer and test again.

Duff Johnson
Appligent Document Solutions, CEO
US Committee for ISO/CD 14289 (PDF/UA), Chair

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