WebAIM - Web Accessibility In Mind

E-mail List Archives

Job Opening: Training & Support Manager in Accessibility Software & Services

for

From: Duff Johnson
Date: Oct 12, 2011 4:36PM

We at NetCentric have created a new job opportunity for a Washington DC-based Training and Support Manager. With apologies for the self-serving nature of this post, I wanted to share the opportunity with this list.

If this isn't for you, perhaps you know someone who might want to know?

Interested parties should contact me offlist at djohnson AT net-centric.com with a resume and cover-letter describing why they are a good fit for this role at NetCentric.

NOTE: if you are claiming expertise in PDF accessibility, please provide a properly tagged PDF resume.


THE COMPANY

NetCentric is a fast-growing software and services company dedicated to improving the accessibility of electronic documents.


JOB DESCRIPTION

More than anyone else, our Washington, DC-based Training and Support Manager will represent the “face” of the company to end users of our software.

In the course of helping our customers get the most from their investment, the Training and Support Manager will work directly with industry experts to develop and deploy answers and solutions to our customer’s questions and problems. You’ll have a chance to really make a difference while serving as part of an exciting, rapidly growing company.

We seek an exceptional individual with the ability and desire to help everyone around them work smarter instead of harder.


DUTIES

The Training and Support Manager administers, executes the logistics and performs or supervises the performance of all NetCentric US-based software training sessions (room, resources, etc.), both on and offsite. Additional responsibilities include:

- Maintaining expertise in all NetCentric software
- Developing and enhancing training materials and techniques, including recording screen-shot videos and presentations
- Supervising and training other trainers
- Performing email and telephone technical support on NetCentric products
- Traveling as necessary to provide on-site training (up to 30% travel anticipated)
- Performing remediation QA when not engaged in training or support


THE IDEAL CANDIDATE

Personable, sincere and motivated by the accessibility mission itself, the ideal candidate is deeply experienced in electronic content accessibility, in training end users in the use of desktop software and has substantial experience providing technical support to non-technical users.

An acceptable candidate would possess demonstrable expertise in training or technical support and possesses a solid understanding of HTML accessibility without specific knowledge of PDF accessibility.


TERMS

Based on Washington DC, this full-time, salary position includes a base salary commensurate with background and skills as a trainer as well as demonstrated expertise in NetCentric and related software, including Adobe Acrobat, JAWS, InDesign and others. Additional compensation may be available based on individual and company performance.

Best Regards,

Duff Johnson

President, NetCentric US
ISO 32000 Intl. Project Co-Leader, US Chair
ISO 14289 US Chair
PDF Association Vice-Chair

Office: +1 617 401 8140
Mobile: +1 617 283 4226
djohnson AT net-centric.com
www.net-centric.com