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Accessibility of the Zendesk Help Desk Web App

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From: Karl Groves
Date: Jun 8, 2014 6:36AM

At Tenon, we looked at pretty much all the players out there, including
ZenDesk. We were almost settled on ZenDesk, mostly because of its
features. ZenDesk and FreshDesk are both excellent in terms of their
features but they fall pretty short on accessibility. ZenDesk is not
terrible, especially on the parts that customers actually use. The admin
areas are a different story.

We ultimately decided on Desk.com. It isn't perfect, either, but we feel
the myriad of support options will allow any user to get the support they
need even if one channel is problematic. Plus, we know that Salesforce, as
a company, has a focus on accessibility. That doesn't mean they're perfect
but we know that if we have our customers complain, we can pass that
feedback on and it'll be taken seriously.



On Wed, Jun 4, 2014 at 10:24 PM, Len Burns < <EMAIL REMOVED> > wrote:

> All,
>
> I am inquiring on behalf of a client who is considering Zendesk.com as a
> customer service solution. A bit of skulking about has not revealed much
> information on the accessibility of the web version. Does anyone have
> experience with Zendesk? If so, what is your opinion on its usability by a
> screen reader user? Many thanks!
>
> Regards,
> -Len
>
> > > >



--

Karl Groves
www.karlgroves.com
@karlgroves
http://www.linkedin.com/in/karlgroves
Phone: +1 410.541.6829

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