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Re: Problem with Terms of Use Acceptance Form: Accessibility Issue or Operator Error?

for

From: Patrick H. Lauke
Date: Jul 17, 2014 8:11AM

On 17/07/2014 13:35, Nusbaum, Christopher wrote:
> What, then, would your suggestion be to our developers to fix it? Any help would be appreciated.

To be a bit blunt, my suggestion would be to remove any scripting that
is trying to ensure that everything was "read". Even without doing any
user testing I can guarantee that the vast majority of users did not, in
fact, read the terms, but merely scrolled all the way to the bottom
quickly. It's an inconvenience to all users, in addition to presenting a
barrier to screen reader users in its current implementation.

There may have been some illusion on the part of the developers/their
managers that it makes it more legally binding as some sort of
confirmation that users did have to actively engage with those terms and
conditions, but it's flimsy at best (but then, I'm no lawyer).

Rewording the AUP/ToU agreement to be an assumed opt-in (making sure it
says clearly that "By proceeding you are accepting these terms" and
having the button to continue again clearly state "I agree to the
above..." or similar should have the same "legal" weight.

P
--
Patrick H. Lauke

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