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Re: JAWS and browser pdf plug-ins

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From: Moore,Michael (DARS)
Date: May 29, 2015 8:46AM

The browser plug-in PDF reader has been historically problematic. Users should set Adobe Reader to always open the PDF in the stand alone reader. This will reduce the number of problems that they will experience. When the file opens in a separate reader this forces the buffer to be cleared.

That said, we still encounter instances where JAWS will not start to read the document after it opens and the user must force a refresh. This varies day-to-day from machine to machine. We call it the snowflake effect. Experience JAWS users should be used to this behavior.

Mike Moore
Accessibility Coordinator,
Texas Department of Assistive and Rehabilitative Services
(512) 424-4159 (Office)
(512) 574-0091 (Cell)