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From: Natalie Jean
Date: Aug 20, 2015 8:01AM

I need advice. I'm desperate.

So, a scenario -

Say an official notice has to be sent out to a consumer who is blind or has a visual impairment. These notices would be Word documents. The staff person creating the notice would be using a notice that has been restricted to have certain parts of the notice that cannot be changed for legal reasons and certain parts that are adjustable. The adjustable parts allow the notice to "customized" to the issue. For example, sometimes a narrative is necessary. The parts that cannot be adjusted are Read-Only. The other reason for the Read-Only is so that the accessibility settings of the document cannot be adjusted. What I want to prevent is accidental mess-ups to the accessibility of the document (like they accidently delete alt text for a table, for example) when they are adjusting the notice (while also ensuring that required content is not accidently deleted...but my main concern is accessibility).

Problems -


1. Read-Only takes away the ability for the individual creating the notice to delete parts that don't apply to the consumer



2. Read-Only does not allow the person creating the notice to enlarge the font for individuals who need larger text (not all of our consumers are tech-savvy or have screen magnifiers so enlarge the font of the notice if they need it)

Is there a solution? Is there a work-around? What can I do?

Now, same scenario with an added problem -

The primary language of the person receiving the notice is not English. The unchangeable parts of the notice have already been translated through a translation company. That notice with the content that needs to be translated is sent to the vendor so that they can translate. The Read-Only allows them to stay away from things that shouldn't be touched. However, when the notice is sent back, the formatting has changed (like it comes back in a serif font or the font is size 10). What do I need to do to the document so that things like that do not happen? Again, I'm concerned about accessibility.

Help!

Thanks,

Natalie

Natalie N. Jean
Government Operations Consultant II
Agency for Persons with Disabilities
Email: <EMAIL REMOVED> <mailto: <EMAIL REMOVED> >
Phone: 850.414.6666
Fax: 850.922.6432

APD Website: http://apdcares.org<;http://apdcares.org/>;
Toll-free: 1-866-APD-CARES (1-866-273-2273)


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