WebAIM - Web Accessibility In Mind

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Re: meeting collaboration tools

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From: Moore,Michael (Accessibility) (HHSC)
Date: Mar 2, 2016 10:26AM

We have tried both Accessible Event and Talking Communities and have had varied success. The primary problems were related to our network security settings preventing access to the servers hosting those services.

I have also had several discussions with representatives from Citrix about the accessibility issues with their GoToMeeting/Webinar/Training products. To make a long story short, accessibility is not a priority for their company.

Since we have not been able to identify a fully accessible product we have developed a process to ensure that people with disabilities can participate in our on-line meetings and webinars.

We provide access to all presentation materials in an accessible electronic format prior to the event.

We provide synchronized live captioning on request. (The opportunity to request captioning is provided at the time of the event announcement)

We run a simultaneous teleconference for people who cannot use the webinar service.

We have moderators who run the meeting software for the presenters and who provide access to discussion questions for everyone.

We allow submission of questions through the phone, email and the webinar chat system. The questions are repeated by either the presenter or the moderator.

Mike Moore