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Problematic PDF Form

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From: Sarah Jevnikar
Date: Jun 15, 2017 7:39AM

Hi everyone,
I am a screen reader user (JAWS and NVDA on Windows 10) user and I was asked to review a site for my employer. The following form was on the site, and I was given permission to share it with the list. It appears oddly. The forms appeared labelled for awhile, but then were unlabelled. I also discovered that moving between fields with the arrow keys, the tab key, and "f" for form field navigation all produced different results. Some field were skipped over completely and others have different labels depending on the means used to find them. I'm using Adobe Reader so don't think I have access to the accessibility checker found in the full Adobe Acrobat.

My questions are these:
1. What's going wrong here?
2. How can it be fixed?
3. How can I better evaluate these forms to understand what's going wrong in future?
https://www.dropbox.com/s/i5llzzustfedvsz/EAL%20Chain%20of%20Custody%20and%20Terms%20and%20Conditions.pdf?dl=0

Thank you very much,
Sarah