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Re: Insertion of content into documents.

for

From: Mallory
Date: Jan 6, 2020 3:57AM

I wish I knew of a resource (esp one with user testing data) on these things, so I'm also hoping someone answers with a link.

There are a few things I have in mind. Let me know if you have thoughts on them:

- what level is the user's awareness of these kinds of insertions being a normal thing in this? For example if someone's already aware they are in a live collaborative document, then while they're not alerted of things like insertions, they understand that if the revisit an area that's been edited, it may be different.

- if the user Did Something (clicked a button) and its purpose is to show New Stuff, if the button can expose a changed state (often aria-expanded for example), and if users are already aware of how, for example, a disclosure widget pattern works (not everyone does of course), they can (and should be able to) expect the new content to come afterwards. In the simplest examples, if they click a button whose expanded state becomes "expanded" then their first down-arrow would be at the new content. Of course this isn't always the case, especially in dashboards.

- one idea that may satisfy the balance between too much status info and being unaware when stuff's being changed out from under someone is a toggleable live region which only announces that a change has happened (a status noise can be even better, like the system bell), rather than making the new content itself "live". People can then decide if they want to be notified that somewhere Stuff Has Changed or not, which is nicer than deciding on their behalf beforehand.

- sometimes the new content which appears is meant to be the next step for a user. In those cases, moving keyboard focus might be very sensible, even if the rest of the content remains available and users could leave the new section and go back to the main page stuff. This is especially handy with screen magnification, where ARIA live regions aren't announced and something happening on the other end of a dashboard is unlikely to be discovered except by roving around (same with Braille-only). Since moving focus is disruptive, it makes sense to only do this when the task they are doing simply cannot be done in other ways, and they can only either move to a certain next step OR abort. An example is clicking a button which opens a Drawer from the side-- keeping focus on that button makes little sense, and navigating to the Drawer with keyboard, let alone realising where it is, can be difficult. ("Drawer" being those full-height sliding panels often seen on dashboards, for example Jira's
menu.) And there's one reason to click a button to open a Drawer: to look at/act on the stuff in it. Closing that Drawer should probably move focus back to the button on the page which opened it, depending on actions taken in the Drawer, to re-orient.

Those are ideas I think of with these kinds of issues.

cheers,
_mallory



On Mon, Jan 6, 2020, at 3:53 AM, Murphy, Sean wrote:
> All,
>
> I have a general query on the result of inserting new content into the
> DOM for Jaws, NVDA or Voiceover on how they handle the change. As there
> are a lot of web pages which do not correctly handle insertion of
> content. For example, if information is inserted at the bottom of the
> DOM, and the focus is not moved. The user is not aware of this change.
> Likewise, if content is inserted in the middle of the DOM, the same
> behaviour might occur. I am aware ARIA helps here, but isn't
> necessarily the correct approach. Other than the ARIA best practice
> doc, is there any other resources out there which provide good examples
> of handling DOM insertion correctly?
>
> Such as floating panels, page content being updated due to an user
> action, new text being inserted, ETC. The possibilities are endless.
>
> Any guidance on this is more than welcomed.
>
> Sean
> > > > >