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Re: Personalized user experiences

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From: Christine Hogenkamp
Date: May 15, 2020 12:35PM

I would argue that changing the site/page layout without notifying the user
does constitute a fail of:
3.2.3 Consistent Navigation: Navigational mechanisms that are repeated on
multiple Web pages within a set of Web pages occur in the same relative
order each time they are repeated, unless a change is initiated by the
user. (Level AA)
Particularly: "unless a change is initiated by the user"
If you don't tell the user the homepage has been changed on purpose and
why, they may think the page loaded incorrectly or they aren't on the same
site anymore, that sort of thing.

Is there a way you could get the site to create a new element when this
change occurs, to inform the user something like "Based on your career
selection, the homepage has been updated with content related to your
career interests" or similar? As a pop-up that appears when the homepage
reloads with their updated content, possibly.

*===*
*Christine Hogenkamp*
Front-end Developer

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>
> ---------- Forwarded message ----------
> From: Steve Green < <EMAIL REMOVED> >
> To: WebAIM Discussion List < <EMAIL REMOVED> >
> Cc:
> Bcc:
> Date: Fri, 15 May 2020 00:45:03 +0000
> Subject: Re: [WebAIM] Personalized user experiences
> I don't see anything that would constitute a WCAG non-conformance. The
> only success criteria that are even remotely relevant are 3.2.3 (Consistent
> Navigation) and 3.2.4 (Consistent Identification), but you don't appear to
> be violating those.
>
> Steve Green
> Managing Director
> Test Partners Ltd
>
>
>