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YouTube's lack of support for detailed text transcripts

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From: Laurie Merryman
Date: Sep 15, 2021 10:33AM

Hello,
To my knowledge, when accessing a video on the YouTube site, YouTube does not support the ability to upload a detailed text transcript (yet) and when users "open the transcript" via the . . . options, they will get the timestamps and the spoken information from the voiceover track (the caption file).
3 questions around this:

1. Does anyone know if Google is working on supporting the ability to upload a custom text transcript?

2. What are others in the digital accessibility community doing to care for the disclosure information, on-screen text, URLs, etc. that are not part of the spoken voiceover so that all users have access to that content?

a. As a point of discussion, within my organization, we are discussing requiring that all "on-screen text" in a video is spoken out (including disclosures) in the voiceover track - thus, it then shows up in the transcript on YouTube. In general, my Marketing partners have become really good about including most on-screen text in the voiceover track for a richer, more accessible experience - it is mostly the legal disclosure content that is the topic of debate.

b. Keep in mind, the same video is offered on a Wells Fargo branded landing page, via the embedded YouTube player, where a detailed text transcript link is provided that includes legal disclosure content.

c. One other thing to note, we have considered adding details in the "description" area on the YouTube site, the text area just below the video, that refers a user back to the landing page with the full detailed text transcript.

3. Lastly, is there any user research anyone is aware of that supports the notion that not only users that rely on screen readers, but all users would like disclosure content to be spoken out.

Thank you
Laurie Merryman

Laurie Merryman
AVP, SDI, Consumer Digital Accessibility
Wells Fargo - Innovation and SDI Operations

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