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Re: Jira Cloud and blind users

for

From: Michael H
Date: Feb 1, 2022 3:18PM

Summary of feedback/tips/advice in this thread:

1. Create issues and comment on tickets via email

Create issues and comments from email
https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/

“Jira admins can configure their cloud apps to receive and process
emails. Jira Work Management and Jira Software can receive emails from
licensed users to create issues or add comments and attachments
automatically.”

2. Custom Jira a11y dashboard

(Tip via Jonathan Cohn)

Create a customized accessibility dashboard with shortcuts/links/data
that streamlines navigation and tasks a VO user would need in order to
be productive.

Docs: What is a Jira dashboard?
https://support.atlassian.com/jira-software-cloud/docs/what-is-a-jira-dashboard/

“Dashboards are designed to display gadgets that help you organize
your projects, assignments, and achievements in different charts.”

3. Unstoppable by Addteq

(Tip via Nathan Clark)

Product page:
https://www.addteq.com/products/unstoppable/

“An app for the visually impaired that provides accessibility to
Atlassian Jira, Confluence, and Jira Service Desk/management.
Unstoppable is used by numerous US Government agencies including:
NASA, USDA, NSA, US and international banks (to name a few). For a
free demonstration, please privately contact
< <EMAIL REMOVED> >.”

Here is the Jira product page on the Atlassian Marketplace:
https://marketplace.atlassian.com/apps/1214187/unstoppable-for-jira

Note: Unstoppable does not have single-user licensing as an option.

4. Write AppleScript/Automator scripts to speed up repetitive tasks
when using Jira

This would require the end user to know how to code, or be able to
relay desires to a developer that could improve the experience for
them.

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Notes and quotes from this email thread:

1. Atlassian's a11y webpage: https://www.atlassian.com/accessibility

2. Hosted Jira: Except for tagging and some other functions in edit
fields (ones that use a list at the end of the DOM for suggestion
completions) I find editing tickets OK. (via Jonathan Cohn)

3. Jira cloud has been used successfully with NVDA for creating
tickets, editing them, and generating reports. (via Vaibhav Saraf)

4. JAWS 2022 has been used successfully (hosted? cloud?) (via David Engebretson)

5. Accessibility has improved recently, tagging users is a bit of a
challenge, and a few fields remain unlabelled but this is probably a
configuration team issue as opposed to a product
issue. (via Vaibhav Saraf)

6. Atlassian will end sale and support for all of its server products
(on premise?) on 2 February 2024:
https://www.zdnet.com/article/atlassian-to-end-sale-and-support-of-on-premise-server-products-by-2024/

7. Confluence and JIRA Help Desk (hosted? cloud?) has issues (via
David Engebretson)

8. There appears to be a slow shift (i.e. changes on a monthly basis
with occasional regressions for screen reader users) towards adherence
to more accessible UI design principles and WCAG compliance. (via
David Engebretson)

9. All the shortcuts you would use for MS Word editor can be used
while editing/creating a document in the Confluence Web. (via Vaibhav
Saraf)