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PAC 3 with zero checkpoint results, how to fix?

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From: Christine Hogenkamp
Date: Mar 7, 2024 9:31AM

Hello everyone,

We've been using PAC 3 for a while but not too frequently (basically on
client request) and recently I looked at two PDFs that are clearly tagged
but when I run them in PAC 3, they come up as zero for many of the
checkpoint categories, and one PDF in particular it first came up normal
with a bunch of Fail items to fix and when we fixed them, then suddenly
those categories came up as zero instead of the previous number of scanned
items the file had. Not useful since it's showing the PDF as passing but
that's because it thinks it has zero items to pass or fail ha ha!

Is there something that causes this to happen, like an export error or
using a certain setting in Indesign or using a fix in Acrobat's Preflight
tools? Is there a fix for this so that the tags and other items are scanned
like they should be?

I know there's a newer version of PAC (PAC 2024) but some of our clients
have explicitly listed PAC 3 passing so that's what I'm aiming for, at
least for the moment.

Thanks!

*x*
*Christine Hogenkamp (She, Her)*
Front-end Developer
Context Creative – a Mod Op company
416.972.1439 | contextcreative.com