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RE: JAWS and Techsmith Morae

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From: Janna Cameron
Date: Aug 4, 2006 12:00PM


I've used Morae for a lot of usability testing.

Some things that I use it for:
1. It is like a portable usability lab. It allows people to watch and
hear my usability sessions from another room. The can see all screen
activity, hear voices and see the input from a web camera. I love being
able to give people a way to experience the sessions without making the
participant uncomfortable with their physical presence.

2. It records some things that I would likely miss. It creates a log
(associated with the screen recording) of all the keystrokes. This is
really useful when going back to understand some of the things people
tried to do - but weren't supported. For instance, in one application I
could see that people kept trying to find right-click menus.

3. It is great for creating highlight videos. I can search for event
and create video clips from the session. A great thing is that I can
choose to show only the screen or the web camera.

4. It acts as a data logger. A remote viewer can annotate and log the
video as they're watching. This saves a lot of time when reviewing
things.

5. When I do summative evaluations - I can easily extract the duration
of tasks. (I like showing people a box plot/ scatterplot of the task
completion times.)

I also use pen and paper - in order to mark up my expected task flows as
users try out the system.

Janna