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From: Trafford, Logan
Date: Wed, Dec 12 2012 10:29AM
Subject: IVR
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Hi All.

I have an accessibility related question outside of the realm of the Web. Any advice or insight is welcome.

Although it is not web based, does text-to-speech software used for recording IVR messages present any accessibility issues with TTY or speak to text technology?
What (if any) are the accessibility considerations in using this technology?


Thanks,

Logan Trafford
Team Lead, Web Services
Information Technology Services Department
City of Ottawa
613-580-2424 x13598





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From: Ryan E. Benson
Date: Wed, Dec 12 2012 10:56AM
Subject: Re: IVR
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Hi Logan,

I would have to say it depends on the specifics on the system. Some systems
I encountered only let a 5-10 second window for responses. This affects
people using TTY and people who have various speech impairments.

Systems that only allow voice input, are often impossible to use
individually for people with speech impairments. I fall into this bucket.
While most people can understand me right off (or within a few moments),
voice systems often cannot. I have probably wasted many hours trying to get
a hold of somebody but the computer can't process whatever applicable
verification is needed, and get hung up on. So allowing keypad input is
needed.

--
Ryan E. Benson



On Wed, Dec 12, 2012 at 12:29 PM, Trafford, Logan
< = EMAIL ADDRESS REMOVED = >wrote:

> Hi All.
>
> I have an accessibility related question outside of the realm of the Web.
> Any advice or insight is welcome.
>
> Although it is not web based, does text-to-speech software used for
> recording IVR messages present any accessibility issues with TTY or speak
> to text technology?
> What (if any) are the accessibility considerations in using this
> technology?
>
>
> Thanks,
>
> Logan Trafford
> Team Lead, Web Services
> Information Technology Services Department
> City of Ottawa
> 613-580-2424 x13598
>
>
>
>
>
> This e-mail originates from the City of Ottawa e-mail system. Any
> distribution, use or copying of this e-mail or the information it
> contains by other than the intended recipient(s) is unauthorized.
> If you are not the intended recipient, please notify me at the
> telephone number shown above or by return e-mail and delete
> this communication and any copy immediately. Thank you.
>
> Le présent courriel a été expédié par le système de courriels de
> la Ville d'Ottawa. Toute distribution, utilisation ou
> reproduction du courriel ou des renseignements qui s'y trouvent
> par une personne autre que son destinataire prévu est interdite.
> Si vous avez reçu le message par erreur, veuillez m'en aviser par
> téléphone (au numéro précité) ou par courriel, puis supprimer
> sans délai la version originale de la communication ainsi que
> toutes ses copies. Je vous remercie de votre collaboration.
>
> > > >