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Thread: Is USPS website inaccessible?
Number of posts in this thread: 5 (In chronological order)
From: Turkish Tutor
Date: Wed, Apr 24 2013 12:55PM
Subject: Is USPS website inaccessible?
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Hello Everyone,
I am a jaws screen reader user. Currently I have jaws 13 and win 7 OS
on my computer. I have been trying to schedule package pick up by
using USPS website for couple of days. I am having a big trouble with
The form fields on the website. It is very hard to focus on certain
edit fields to type the required info. I tried both IE and Firefox and
nothing changed. The callender, where you select pick up date is also
not accessible. the available days are listed in a table as links and
It is impossible to activate a link by using keyboard. So I had to ask
a sighted person to click on the date I want by using mouse. However,
the problem continues even after activating the link. Then it is very
difficult to go back to the actual form. Also when I bring up the list
of form fields by using Ins+f5 I noticed that the dates in the
callender is not labeled. The callender key is also totally visual.
They used colors to show holidays, available days etc but there is no
alt tag for those as well. I am wondering if I am not doing the right
thing to navigate the site or it is really inaccessible. I really
apriciate if someone more knowledgable could check the site and give
feedback. Here is the link:
https://tools.usps.com/go/ScheduleAPickupAction!input.action
USPS is a crucial organization for many of us including blind people.
So if there is something wrong with their website I'd like to let
their webmaster know.
Thanks for all your help,
Ahmet
From: Jonathan Cohn
Date: Wed, Apr 24 2013 1:48PM
Subject: Re: Is USPS website inaccessible?
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First, all fedeal Federal government Internet sites should be accessible
because of Section 508. Most sites actually actually have a Section 508
link in their footer though the USPS site does not.
Secondly, the site worked fairly well for me with Firefox and JAWS 14. All
of the items in the calendar grid have off-screen information about the
status of the day, and clicking the tab key goes to the next available
date. The fact that they used a grid instead of a table confuses jaws 13 a
little.
On 24 April 2013 14:55, Turkish Tutor < = EMAIL ADDRESS REMOVED = > wrote:
> Hello Everyone,
> I am a jaws screen reader user. Currently I have jaws 13 and win 7 OS
> on my computer. I have been trying to schedule package pick up by
> using USPS website for couple of days. I am having a big trouble with
> The form fields on the website. It is very hard to focus on certain
> edit fields to type the required info. I tried both IE and Firefox and
> nothing changed. The callender, where you select pick up date is also
> not accessible. the available days are listed in a table as links and
> It is impossible to activate a link by using keyboard. So I had to ask
> a sighted person to click on the date I want by using mouse. However,
> the problem continues even after activating the link. Then it is very
> difficult to go back to the actual form. Also when I bring up the list
> of form fields by using Ins+f5 I noticed that the dates in the
> callender is not labeled. The callender key is also totally visual.
> They used colors to show holidays, available days etc but there is no
> alt tag for those as well. I am wondering if I am not doing the right
> thing to navigate the site or it is really inaccessible. I really
> apriciate if someone more knowledgable could check the site and give
> feedback. Here is the link:
> https://tools.usps.com/go/ScheduleAPickupAction!input.action
>
> USPS is a crucial organization for many of us including blind people.
> So if there is something wrong with their website I'd like to let
> their webmaster know.
> Thanks for all your help,
>
> Ahmet
> > > >
From: Steve Green
Date: Wed, Apr 24 2013 2:30PM
Subject: Re: Is USPS website inaccessible?
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I am also using Windows 7 and JAWS 13 and am probably seeing one of the problems that Ahmet is seeing. As I 'arrow' through the page, the focus keeps on jumping back to the M.I. textbox, which is for the Middle Initial. I have no idea why it keeps doing this, especially since it is not a mandatory field (not that that should cause it to behave that way). I have not been through the whole page, partially because I don't have time and partially because it is so horrible.
Steve Green
Managing Director
Test Partners Ltd
From: Turkish Tutor
Date: Thu, Apr 25 2013 1:13PM
Subject: Re: Is USPS website inaccessible?
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Hi Jonathan and Steve,
Thank you guys for checking it out. I am so frustrated because I need
to use this site pretty often. It sounds like the fastest solution
would be upgrading to jaws 14, which I cannot do it soon. So I'd like
to let their webmaster know about the issue. Hopefully it would not
take them too long to fix the website.
Thanks again for testing it.
Ahmet
On 4/24/13, Turkish Tutor < = EMAIL ADDRESS REMOVED = > wrote:
> Hello Everyone,
> I am a jaws screen reader user. Currently I have jaws 13 and win 7 OS
> on my computer. I have been trying to schedule package pick up by
> using USPS website for couple of days. I am having a big trouble with
> The form fields on the website. It is very hard to focus on certain
> edit fields to type the required info. I tried both IE and Firefox and
> nothing changed. The callender, where you select pick up date is also
> not accessible. the available days are listed in a table as links and
> It is impossible to activate a link by using keyboard. So I had to ask
> a sighted person to click on the date I want by using mouse. However,
> the problem continues even after activating the link. Then it is very
> difficult to go back to the actual form. Also when I bring up the list
> of form fields by using Ins+f5 I noticed that the dates in the
> callender is not labeled. The callender key is also totally visual.
> They used colors to show holidays, available days etc but there is no
> alt tag for those as well. I am wondering if I am not doing the right
> thing to navigate the site or it is really inaccessible. I really
> apriciate if someone more knowledgable could check the site and give
> feedback. Here is the link:
> https://tools.usps.com/go/ScheduleAPickupAction!input.action
>
> USPS is a crucial organization for many of us including blind people.
> So if there is something wrong with their website I'd like to let
> their webmaster know.
> Thanks for all your help,
>
> Ahmet
>
From: Jonathan C. Cohn
Date: Thu, Apr 25 2013 2:25PM
Subject: Re: Is USPS website inaccessible?
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What would happen if you created an account on the site? That should prevent you from having to enter everything at least.
Sent from my iPhone
On Apr 25, 2013, at 3:13 PM, Turkish Tutor < = EMAIL ADDRESS REMOVED = > wrote:
> Hi Jonathan and Steve,
> Thank you guys for checking it out. I am so frustrated because I need
> to use this site pretty often. It sounds like the fastest solution
> would be upgrading to jaws 14, which I cannot do it soon. So I'd like
> to let their webmaster know about the issue. Hopefully it would not
> take them too long to fix the website.
> Thanks again for testing it.
>
> Ahmet
>
>
> On 4/24/13, Turkish Tutor < = EMAIL ADDRESS REMOVED = > wrote:
>> Hello Everyone,
>> I am a jaws screen reader user. Currently I have jaws 13 and win 7 OS
>> on my computer. I have been trying to schedule package pick up by
>> using USPS website for couple of days. I am having a big trouble with
>> The form fields on the website. It is very hard to focus on certain
>> edit fields to type the required info. I tried both IE and Firefox and
>> nothing changed. The callender, where you select pick up date is also
>> not accessible. the available days are listed in a table as links and
>> It is impossible to activate a link by using keyboard. So I had to ask
>> a sighted person to click on the date I want by using mouse. However,
>> the problem continues even after activating the link. Then it is very
>> difficult to go back to the actual form. Also when I bring up the list
>> of form fields by using Ins+f5 I noticed that the dates in the
>> callender is not labeled. The callender key is also totally visual.
>> They used colors to show holidays, available days etc but there is no
>> alt tag for those as well. I am wondering if I am not doing the right
>> thing to navigate the site or it is really inaccessible. I really
>> apriciate if someone more knowledgable could check the site and give
>> feedback. Here is the link:
>> https://tools.usps.com/go/ScheduleAPickupAction!input.action
>>
>> USPS is a crucial organization for many of us including blind people.
>> So if there is something wrong with their website I'd like to let
>> their webmaster know.
>> Thanks for all your help,
>>
>> Ahmet
> > >