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Number of posts in this thread: 8 (In chronological order)

From: Teresa Haven
Date: Wed, Jan 20 2016 7:49AM
Subject: Model for an accessible ticketing website
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Greetings, all. I'm searching for an example of an accessible online ticket purchasing website - not just that they have tickets for accessible seating, but that the purchase process is fully accessible. Does anyone have a site that they would like to suggest as a model for best practices?

Thanks in advance for your suggestions,
Teresa

Teresa Haven, Ph.D.
Accessibility Analyst, Northern Arizona University

From: Caid, Lisa M.
Date: Wed, Jan 20 2016 8:02AM
Subject: Re: Model for an accessible ticketing website
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Hello,

We're also interested in this information. Thank you.

Sincerely,

Lisa Caid
Accessibility Coordinator
West Texas A&M University
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From: Jonathan Avila
Date: Wed, Jan 20 2016 8:13AM
Subject: Re: Model for an accessible ticketing website
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> Greetings, all. I'm searching for an example of an accessible online ticket purchasing website - not just that they have tickets for accessible seating, but that the purchase process is fully accessible.

I know Ticketmaster has done some work in the area of accessibility of their online site. Below is a link to an 2005 settlement which includes some discussion toward accessibility of their site.

http://www.ada.gov/ticketmaster.htm

Jonathan

Jonathan Avila
Chief Accessibility Officer
SSB BART Group
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From: Teresa Haven
Date: Wed, Jan 20 2016 8:20AM
Subject: Re: Model for an accessible ticketing website
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Thanks, Jon. I looked at their site and it's not really what I'd like to share with someone else who is developing a site as a model to follow, but if I can't find any other options I'll go with it -- and I appreciate the copy of the settlement agreement.
Cheers,
Teresa

From: Sharron Rush
Date: Wed, Jan 20 2016 8:45AM
Subject: Re: Model for an accessible ticketing website
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Hi Teresa,

The best work in this area that I am aware of has been done at the Kennedy
Center. Their Director of Accessibility is Betty Seigal who has been quite
proactive in developing best practices for ticketing. The Kennedy Center
published a guide (including follow-up contact information) and it is
posted as a PDF on their website:
https://www.kennedy-center.org/accessibility/TipSheet_AccessibleOnlineTicketingPrinciples.pdf

Additionally if you are able to attend their annual LEAD conference, the
sessions provide very specific information for museums and performing arts
organizations trying to improve their services to people with
disabilities.

Best,
Sharron
--
Sharron Rush | Executive Director | Knowbility.org | @knowbility
*Equal access to technology for people with disabilities*

From: Teresa Haven
Date: Wed, Jan 20 2016 9:00AM
Subject: Re: Model for an accessible ticketing website
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Thanks, Sharon. Their guide is very comprehensive and detailed. I started checking out the site itself (doing a search for events in preparation of trying the purchase process) and was disappointed to find several basic violations of accessibility principles in the design and coding of the site. Perhaps they've recently updated and someone dropped the ball?

Teresa

From: Sharron Rush
Date: Wed, Jan 20 2016 10:03AM
Subject: Re: Model for an accessible ticketing website
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Oh no, the accessibility of the Kennedy Center website is a battle that
Betty has been fighting (and losing) for years. It is typical of what
happens when accessibility is compartmentalized, in my opinion. This is
likely a larger discussion about why accessibility expertise should *not*
be siloed off into one person's area of responsibility. The idea of an
"accessibility professional" becomes meaningless when there is no
integration of that expertise and advice into daily practice.

I am sorry I did not make clear that I was not recommending the Kennedy
Center website as a model but only pointing to their Guide for ticket sales
as an excellent set of principles. Do as they say, not as they do :)

Best,
Sharron

From: Teresa Haven
Date: Wed, Jan 20 2016 10:05AM
Subject: Re: Model for an accessible ticketing website
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Thanks for the clarification, Sharon. I agree with your comments completely and I'm glad to be in a place where we have more integrated efforts, but I still keep searching for those good examples to offer.

Cheers,
Teresa