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Number of posts in this thread: 8 (In chronological order)

From: Sonja Weckenmann
Date: Sat, Jan 25 2025 10:30AM
Subject: remote usability tests and screen sharing - best approach?
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Hi,

We are planning remote usability app tests with screen reader users
(VoiceOver and TalkBack).

For the VoiceOver test, we assume it would be best for users to use
their Windows laptop and select the option 'Share iPhone/iPad with
AirPlay'. Does anyone have any experience with this? How robust is
AirPlay in this scenario?

Any tips on how we could best do the Android test?

Thanks, best
Sonja

From: Joshua Hori
Date: Sun, Jan 26 2025 1:00PM
Subject: Re: remote usability tests and screen sharing - best approach?
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Could you simplify the tests if using Zoom and screen sharing on mobile devices? Does it have to be streamed to a laptop computer?

Best,

Joshua


From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > on behalf of Sonja Weckenmann < = EMAIL ADDRESS REMOVED = >
Date: Saturday, January 25, 2025 at 9:30 AM
To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
Subject: [WebAIM] remote usability tests and screen sharing - best approach?
Hi,

We are planning remote usability app tests with screen reader users
(VoiceOver and TalkBack).

For the VoiceOver test, we assume it would be best for users to use
their Windows laptop and select the option 'Share iPhone/iPad with
AirPlay'. Does anyone have any experience with this? How robust is
AirPlay in this scenario?

Any tips on how we could best do the Android test?

Thanks, best
Sonja

From: Sonja Weckenmann
Date: Sun, Jan 26 2025 1:54PM
Subject: Re: remote usability tests and screen sharing - best approach?
← Previous message | Next message →

Yes, we could simplify. The users could share their screen on mobile
divices but as far as I know on mobile devices you can't share the
screen and the screen reader output?

Best,
sonja


Am 26.01.2025 um 21:00 schrieb Joshua Hori:
> Could you simplify the tests if using Zoom and screen sharing on mobile devices? Does it have to be streamed to a laptop computer?
>
> Best,
>
> Joshua
>
>
> From: WebAIM-Forum < = EMAIL ADDRESS REMOVED = > on behalf of Sonja Weckenmann < = EMAIL ADDRESS REMOVED = >
> Date: Saturday, January 25, 2025 at 9:30 AM
> To: WebAIM Discussion List < = EMAIL ADDRESS REMOVED = >
> Subject: [WebAIM] remote usability tests and screen sharing - best approach?
> Hi,
>
> We are planning remote usability app tests with screen reader users
> (VoiceOver and TalkBack).
>
> For the VoiceOver test, we assume it would be best for users to use
> their Windows laptop and select the option 'Share iPhone/iPad with
> AirPlay'. Does anyone have any experience with this? How robust is
> AirPlay in this scenario?
>
> Any tips on how we could best do the Android test?
>
> Thanks, best
> Sonja
>
>
>
> > > > > > > >

From: Steve Green
Date: Mon, Jan 27 2025 2:20AM
Subject: Re: remote usability tests and screen sharing - best approach?
← Previous message | Next message →

Yes, you can share the screen and the screen reader output on Zoom calls - that's what we do.

Steve Green
Managing Director
Test Partners Ltd

From: BrianD
Date: Tue, Jan 28 2025 7:15AM
Subject: Re: remote usability tests and screen sharing - best approach?
← Previous message | Next message →

Hi Sonja and Steve.

This is an interesting topic.

I've used Mirroring on an iPhone to successfully share the screen reader and screen itself on a call, but have struggled to share the screen reader on an android device.
Could anyone tell me how you have overcome this? It never worked successfully on Zoom for me.

Best wishes,

Brian Dalton.

From: Steve Green
Date: Tue, Jan 28 2025 8:19AM
Subject: Re: remote usability tests and screen sharing - best approach?
← Previous message | Next message →

You just go into Zoom's "More" menu on the iPhone and select "Enable Original Audio".

That said, the usability of the Zoom app is absolutely appalling, and it has some accessibility issues too. We only use it for user testing sessions with people who are already familiar with it. Those sessions usually go perfectly well, but someone who has not used Zoom before might have a lot of problems.

One of the issues is that the app goes into "Safe driving mode" if you accidentally swipe right. It's then difficult to get out of that mode. You can't turn "Safe driving mode" mode off while you are in a call, but it may be possible to do so before you start.

There are various other issues, such as a non-modal overlay that the Voiceover user won't know about. Also, picture-in-picture sometimes enables itself and overlays a large part of the screen you are trying to record. Unfortunately, I can't find the file that contains details of what to do about all these things.

You should definitely spend an hour or two testing this with a colleague before doing a user testing session, so you understand all the behaviours. I can't recall if you can do the same thing with Talkback - I am waiting for a colleague to reply to me.

And of course, the behaviour of the Zoom app could change at any time. You should do your tests with the latest iOS and Zoom app versions before every project and ensure the participant has the same versions.

We do a lot less testing on Android. I personally haven't done any since we did lab-based testing, when I used to use an overhead camera and microphone so I could record the hand / screen interaction. It looks like we haven't done any remote user testing with Talkback although I know we trialled various ways of doing it. You may well find that the Zoom app has an "Enable Original Audio" menu option like the iOS app has. When you were using screen mirroring, didn't the computer's microphone pick up the screen reader audio output? My (possibly fallible) recollection is that it did, but that it was instantaneous, whereas the screen mirroring lagged several seconds behind, making it difficult to understand what was happening.

Steve

From: Sailesh Panchang
Date: Tue, Jan 28 2025 11:03AM
Subject: Re: remote usability tests and screen sharing - best approach?
← Previous message | Next message →

"The share audio feature does not seem to work during a Zoom call in order
to share TalkBack audio output.
I had no problems doing this in the past but experienced it yesterday (May
16, 2024)."
I had reported the above to Zoom Support in May 2024. They had responded
they were looking into it and filing appropriate bugs to address this but
apparently there has not been any movement based on this thread!
Thanks

Sailesh Panchang | +1 (571) 344-1765
Technical Solutions Architect

Email: = EMAIL ADDRESS REMOVED =
Deque Systems Inc | - Accessibility for Good | www.deque.com














On Tue, Jan 28, 2025 at 10:19 AM Steve Green < = EMAIL ADDRESS REMOVED = >
wrote:

> You just go into Zoom's "More" menu on the iPhone and select "Enable
> Original Audio".
>
> That said, the usability of the Zoom app is absolutely appalling, and it
> has some accessibility issues too. We only use it for user testing sessions
> with people who are already familiar with it. Those sessions usually go
> perfectly well, but someone who has not used Zoom before might have a lot
> of problems.
>
> One of the issues is that the app goes into "Safe driving mode" if you
> accidentally swipe right. It's then difficult to get out of that mode. You
> can't turn "Safe driving mode" mode off while you are in a call, but it may
> be possible to do so before you start.
>
> There are various other issues, such as a non-modal overlay that the
> Voiceover user won't know about. Also, picture-in-picture sometimes enables
> itself and overlays a large part of the screen you are trying to record.
> Unfortunately, I can't find the file that contains details of what to do
> about all these things.
>
> You should definitely spend an hour or two testing this with a colleague
> before doing a user testing session, so you understand all the behaviours.
> I can't recall if you can do the same thing with Talkback - I am waiting
> for a colleague to reply to me.
>
> And of course, the behaviour of the Zoom app could change at any time. You
> should do your tests with the latest iOS and Zoom app versions before every
> project and ensure the participant has the same versions.
>
> We do a lot less testing on Android. I personally haven't done any since
> we did lab-based testing, when I used to use an overhead camera and
> microphone so I could record the hand / screen interaction. It looks like
> we haven't done any remote user testing with Talkback although I know we
> trialled various ways of doing it. You may well find that the Zoom app has
> an "Enable Original Audio" menu option like the iOS app has. When you were
> using screen mirroring, didn't the computer's microphone pick up the screen
> reader audio output? My (possibly fallible) recollection is that it did,
> but that it was instantaneous, whereas the screen mirroring lagged several
> seconds behind, making it difficult to understand what was happening.
>
> Steve
>

From: Sailesh Panchang
Date: Thu, Jan 30 2025 9:33AM
Subject: Re: remote usability tests and screen sharing - best approach?
← Previous message | No next message

Zoom Support tells me this issue is being escalated / actively worked on.
I shared the link to this thread so they will hopefully read through and
identify the other issues that have been brought up.
Thanks,
Sailesh Panchang | +1 (571) 344-1765
Technical Solutions Architect

Email: = EMAIL ADDRESS REMOVED =
Deque Systems Inc | - Accessibility for Good | www.deque.com














On Tue, Jan 28, 2025 at 1:03 PM Sailesh Panchang < = EMAIL ADDRESS REMOVED = >
wrote:

> "The share audio feature does not seem to work during a Zoom call in
> order to share TalkBack audio output.
> I had no problems doing this in the past but experienced it yesterday (May
> 16, 2024)."
> I had reported the above to Zoom Support in May 2024. They had responded
> they were looking into it and filing appropriate bugs to address this but
> apparently there has not been any movement based on this thread!
> Thanks
>
> Sailesh Panchang | +1 (571) 344-1765
> Technical Solutions Architect
>
> Email: = EMAIL ADDRESS REMOVED =
> Deque Systems Inc | - Accessibility for Good | www.deque.com
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> On Tue, Jan 28, 2025 at 10:19 AM Steve Green <
> = EMAIL ADDRESS REMOVED = > wrote:
>
>> You just go into Zoom's "More" menu on the iPhone and select "Enable
>> Original Audio".
>>
>> That said, the usability of the Zoom app is absolutely appalling, and it
>> has some accessibility issues too. We only use it for user testing sessions
>> with people who are already familiar with it. Those sessions usually go
>> perfectly well, but someone who has not used Zoom before might have a lot
>> of problems.
>>
>> One of the issues is that the app goes into "Safe driving mode" if you
>> accidentally swipe right. It's then difficult to get out of that mode. You
>> can't turn "Safe driving mode" mode off while you are in a call, but it may
>> be possible to do so before you start.
>>
>> There are various other issues, such as a non-modal overlay that the
>> Voiceover user won't know about. Also, picture-in-picture sometimes enables
>> itself and overlays a large part of the screen you are trying to record.
>> Unfortunately, I can't find the file that contains details of what to do
>> about all these things.
>>
>> You should definitely spend an hour or two testing this with a colleague
>> before doing a user testing session, so you understand all the behaviours.
>> I can't recall if you can do the same thing with Talkback - I am waiting
>> for a colleague to reply to me.
>>
>> And of course, the behaviour of the Zoom app could change at any time.
>> You should do your tests with the latest iOS and Zoom app versions before
>> every project and ensure the participant has the same versions.
>>
>> We do a lot less testing on Android. I personally haven't done any since
>> we did lab-based testing, when I used to use an overhead camera and
>> microphone so I could record the hand / screen interaction. It looks like
>> we haven't done any remote user testing with Talkback although I know we
>> trialled various ways of doing it. You may well find that the Zoom app has
>> an "Enable Original Audio" menu option like the iOS app has. When you were
>> using screen mirroring, didn't the computer's microphone pick up the screen
>> reader audio output? My (possibly fallible) recollection is that it did,
>> but that it was instantaneous, whereas the screen mirroring lagged several
>> seconds behind, making it difficult to understand what was happening.
>>
>> Steve
>>