WebAIM - Web Accessibility In Mind

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accessibility / screen reader compatibility of various helpdesk ticketing systems


From: Sarah Morehouse
Date: May 19, 2011 4:21PM

Our library is looking into getting a helpdesk ticket tracking application,
and we want to make sure that whatever we get is accessible to people who
use a screen-reader. We are looking at DeskPro, Kayako Fusion, ZenDesk, and
ReadyDesk. Where should I go to find out how they measure up in terms of
accessibility for end users and staff members?

Sarah Morehouse
Librarian, Empire State College