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Re: accessibility / screen reader compatibility of various helpdesk ticketing systems

for

From: J. B-Vincent
Date: May 19, 2011 4:39PM

Hi Sarah:

We have an article about this on the AT Coalition website: http://atcoalition.org/article/accessibility-considerations-and-library-software

--Jane Vincent, Center for Accessible Technology

--- On Thu, 5/19/11, Sarah Morehouse < <EMAIL REMOVED> > wrote:

From: Sarah Morehouse < <EMAIL REMOVED> >
Subject: [WebAIM] accessibility / screen reader compatibility of various helpdesk ticketing systems
To: <EMAIL REMOVED>
Date: Thursday, May 19, 2011, 3:20 PM

Our library is looking into getting a helpdesk ticket tracking application,
and we want to make sure that whatever we get is accessible to people who
use a screen-reader. We are looking at DeskPro, Kayako Fusion, ZenDesk, and
ReadyDesk. Where should I go to find out how they measure up in terms of
accessibility for end users and staff members?

Sarah Morehouse
Librarian, Empire State College
518-580-4865