E-mail List Archives
Re: accessibility / screen reader compatibility of various helpdesk ticketing systems
From: Michael.Moore@dars.state.tx.us
Date: May 23, 2011 1:48PM
- Next message: adam qureshi: "Re: WebAIM-Forum Digest, Vol 74, Issue 17"
- Previous message: Jimmy Chandler: "Re: Content in background images"
- Next message in Thread: None
- Previous message in Thread: J. B-Vincent: "Re: accessibility / screen reader compatibility of various helpdesk ticketing systems"
- View all messages in this Thread
I would start out by requesting a VPAT and then review that to see what the vendor says about accessibility. After that you should ask for access to a demo version for testing. Trust but verify - it's a Regan thing. If they look at you cross-eyed when you ask for the VPAT then they probably are not accessible.
Michael Moore
(512) 424-4159
-----Original Message-----
From: <EMAIL REMOVED> [mailto: <EMAIL REMOVED> ] On Behalf Of Sarah Morehouse
Sent: Thursday, May 19, 2011 5:21 PM
To: <EMAIL REMOVED>
Subject: [WebAIM] accessibility / screen reader compatibility of various helpdesk ticketing systems
Our library is looking into getting a helpdesk ticket tracking application,
and we want to make sure that whatever we get is accessible to people who
use a screen-reader. We are looking at DeskPro, Kayako Fusion, ZenDesk, and
ReadyDesk. Where should I go to find out how they measure up in terms of
accessibility for end users and staff members?
Sarah Morehouse
Librarian, Empire State College
518-580-4865
- Next message: adam qureshi: "Re: WebAIM-Forum Digest, Vol 74, Issue 17"
- Previous message: Jimmy Chandler: "Re: Content in background images"
- Next message in Thread: None
- Previous message in Thread: J. B-Vincent: "Re: accessibility / screen reader compatibility of various helpdesk ticketing systems"
- View all messages in this Thread