E-mail List Archives

Re: accessibility / screen reader compatibility of various helpdesk ticketing systems

for

From: Michael.Moore@dars.state.tx.us
Date: May 23, 2011 1:48PM


I would start out by requesting a VPAT and then review that to see what the vendor says about accessibility. After that you should ask for access to a demo version for testing. Trust but verify - it's a Regan thing. If they look at you cross-eyed when you ask for the VPAT then they probably are not accessible.

Michael Moore
(512) 424-4159

-----Original Message-----
From: <EMAIL REMOVED> [mailto: <EMAIL REMOVED> ] On Behalf Of Sarah Morehouse
Sent: Thursday, May 19, 2011 5:21 PM
To: <EMAIL REMOVED>
Subject: [WebAIM] accessibility / screen reader compatibility of various helpdesk ticketing systems

Our library is looking into getting a helpdesk ticket tracking application,
and we want to make sure that whatever we get is accessible to people who
use a screen-reader. We are looking at DeskPro, Kayako Fusion, ZenDesk, and
ReadyDesk. Where should I go to find out how they measure up in terms of
accessibility for end users and staff members?

Sarah Morehouse
Librarian, Empire State College
518-580-4865