WebAIM - Web Accessibility In Mind

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Re: accessibility / screen reader compatibility of various helpdesk ticketing systems

for

From: Michael.Moore
Date: May 23, 2011 1:48PM

I would start out by requesting a VPAT and then review that to see what the vendor says about accessibility. After that you should ask for access to a demo version for testing. Trust but verify - it's a Regan thing. If they look at you cross-eyed when you ask for the VPAT then they probably are not accessible.

Michael Moore
(512) 424-4159