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Slightly off topic, accessible contact management system (or relationship management system)

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From: Birkir R. Gunnarsson
Date: Jul 6, 2011 4:54PM

I got a question from the EDF (European Disability Forum) regarding
contact management systems (such as Salesforce). They want to purchase
the most accessible system for their campaign, email and communication
management.
I know of SalesForce but not sure how accessible it is.
I suggested they ask for VPAT (Voluntary Product Accessibility
Template) from any potential vendors, but I am not sure what else is
out there and how accessible it is.
Hope this is not considered too off topic, and I know there is a lot
of knowledge lurking around this list.
Consider it an absolute exception.
Thanks very much
-Birkir