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Re: accessible third-party commercial online chat options

for

From: Jennifer Sutton
Date: Oct 23, 2014 11:39AM

To clarify, I mean text chat online; I don't mean voice chat.

I'm meaning services where you can post your question in a box, using
text, and a customer service rep. would respond and chat with you in
"real time."
At 09:54 AM 10/23/2014, Jennifer Sutton wrote:
Greetings, WebAIM:

Does anyone have recommendations for accessible third-party

commercially available online chat services/clients?

>I'm not looking to "build our own," such as might be possible via this:
>
>http://whatsock.com/modules/accessible_chat_dialog_module/demo.htm
>
>
>and the style guide:
>https://github.com/accdc/tsg
>
>Rather, I'm looking for a third-party vendor who's committed to
>accessibility of online chat, especially on the front end, but
>preferably on both the front and back end.
>
>If you've used online chat services that work well, but you don't
>know who the vendor is, I'd be interested in that input, too, as it
>could facilitate my doing further research.
>
>Thanks in advance.
>
>Jennifer