WebAIM - Web Accessibility In Mind

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Re: Live Chat - ARIA recommendations and/or good examples?

for

From: Jonathan Avila
Date: Nov 13, 2014 6:51PM

> how this person would know that the service representative is responding, and then when the rep responds. So, it seems like there is a need to inform the customer when these events happen in a way that is clear, not confusing.

In addition, to Bryan's comment, it may be useful to provide keystrokes or navigation structures to allow users of screen readers to move between messages so that they may review what's been said. A review of how screen readers work with programs like Skype, Lync, and AIM may be useful.

Sounds (earcons) may also be useful to provide other auditory feedback.

Jonathan