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Re: Live Chat - ARIA recommendations and/or good examples?

for

From: Ryan E. Benson
Date: Nov 14, 2014 12:31PM

Jonathan said:
In addition, to Bryan's comment, it may be useful to provide keystrokes or
navigation structures to allow users of screen readers to move between
messages so that they may review what's been said. A review of how
screen readers work with programs like Skype, Lync, and AIM may be useful.

While I agree, however I would say this might be slightly overkill for
people with mobility disabilities, so allowing them to tab into the
container and scroll using only the arrow keys would help.

--
Ryan E. Benson

On Thu, Nov 13, 2014 at 8:51 PM, Jonathan Avila < <EMAIL REMOVED> >
wrote:

> > how this person would know that the service representative is
> responding, and then when the rep responds. So, it seems like there is a
> need to inform the customer when these events happen in a way that is
> clear, not confusing.
>
> In addition, to Bryan's comment, it may be useful to provide keystrokes or
> navigation structures to allow users of screen readers to move between
> messages so that they may review what's been said. A review of how
> screen readers work with programs like Skype, Lync, and AIM may be useful.
>
> Sounds (earcons) may also be useful to provide other auditory feedback.
>
> Jonathan
>
> -----Original Message-----
> From: <EMAIL REMOVED> [mailto:
> <EMAIL REMOVED> ] On Behalf Of
> <EMAIL REMOVED>
> Sent: Thursday, November 13, 2014 3:45 PM
> To: <EMAIL REMOVED>
> Subject: [WebAIM] Live Chat - ARIA recommendations and/or good examples?
>
> I'm being asked to review, for accessibility considerations, the design
> requirements for a pretty standard live chat interface on desktop. Tablet
> and smartphone are not in scope at this time.
>
> I'm clear about specifying the need for focus when the chat initially
> opens, the form fields, etc.
>
> My concerns are around how a blind customer using a screen reader would
> interact with the input field for their message, how this person would know
> that the service representative is responding, and then when the rep
> responds. So, it seems like there is a need to inform the customer when
> these events happen in a way that is clear, not confusing.
>
> (This could also be reversed, saying that the service representative would
> be the screen reader user, however the interface I'm reviewing is
> customer-facing.)
>
> Is this a good use of aria live regions?
>
> Also, I'd appreciate any examples of where this has been delivered
> successfully with accessibility in mind.
>
>
> Thanks,
>
>
> Judith Blankman
>
> Accessibility Strategist
> Customer Experience
>
>
>
> Wells Fargo Digital Channels Group | 550 California Street, 2nd floor
> | San Francisco, CA 94104
>
> MAC A0122-020
>
> Tel 415-947-6583 | Cell 415-601-1114 | Fax 415-974-7452
>
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> > > >