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Re: Live Chat - ARIA recommendations and/or good examples?

for

From: Ryan E. Benson
Date: Nov 14, 2014 12:31PM

Jonathan said:
In addition, to Bryan's comment, it may be useful to provide keystrokes or
navigation structures to allow users of screen readers to move between
messages so that they may review what's been said. A review of how
screen readers work with programs like Skype, Lync, and AIM may be useful.

While I agree, however I would say this might be slightly overkill for
people with mobility disabilities, so allowing them to tab into the
container and scroll using only the arrow keys would help.

--
Ryan E. Benson

On Thu, Nov 13, 2014 at 8:51 PM, Jonathan Avila < <EMAIL REMOVED> >
wrote:

> > how this person would know that the service representative is
> responding, and then when the rep responds. So, it seems like there is a
> need to inform the customer when these events happen in a way that is
> clear, not confusing.
>
> In addition, to Bryan's comment, it may be useful to provide keystrokes or
> navigation structures to allow users of screen readers to move between
> messages so that they may review what's been said. A review of how
> screen readers work with programs like Skype, Lync, and AIM may be useful.
>
> Sounds (earcons) may also be useful to provide other auditory feedback.
>
> Jonathan
>
>