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Re: accessible third-party commercial online chat options

for

From: Whitney Quesenbery
Date: Dec 4, 2014 8:01PM

I've been using Hipchat which seems to be accessible.

But.. anyone tried Wire yet? Please tell me it's accessible. So far there's
a OSX desktop app, and iOS and Android apps

On Sun, Nov 16, 2014 at 9:44 PM, Birkir R. Gunnarsson <
<EMAIL REMOVED> > wrote:

> Microsoft Lync 2010 works pretty well for chat as well as call and
> screen sharing features (the most accessible program that I, as a
> screen reader user, have used for this purpose).
> Unfortunately Lync 2013 breaks a lot of that functionality (which is
> inexplicable and I have a difficult time understanding how that could
> happen, but it did).
> For those who have Office 2010, you have a good option, but be careful
> upgrading when you want to rely on Lync as your chat solution.
> Google Hangouts is actually not too bad, if you avoid Internet
> Explorer (at least I have never been able to get the sound to work),
> and if you understand that hangouts.google.com is actually the one
> place you are unable to start anything hangout related, it is just
> promotional stuff.
> If you start a Hangout meeting from Google calendar, join a meeting
> invite with a Google Hangout URL or use Google Plus, it is not too
> bad.
>
> There are accessibility markup issues, such as simultaneous use of
> labels and aria that actually confuse the user
> (what does it mean when the label on a button is "unmute" and its
> aria-pressed attribute is "true", screen reader will say "unmute
> button pressed").
> But you can use the voice/video chat features, share your screen and
> do the online chat (though Hangouts will not notify you of incoming
> chat messages, you have to look yourself).
> No more than 10 participants (15 if you are a corporation account) can
> use Hangouts simultaneously, which is a limiting factor.
> Skype is somewhat limited but useful, especially together with an Irc
> channel.
> So is the client used by http://easi.cc for their webinars.
> The Acrobat Pod client has accessibility issues, particularly with the
> online text chat portion (I have only tried it once and that was
> around a year ago, you can see specific comments on that in the GAAD
> Paciello Group discussion that unfortunately turned into blasting that
> one aspect rather than discussing some of the good things that hapTPG
> was doing, but hopefully we can take something positive out of that
> experience).
>
> I am a little confused here, whether this was the original question or not.
> If the question is, what web-based customer service chat works
> appropriate with aria live regions, there are a few.
> State Farm Canada's online chat works nicely, but getting to it for
> testing purposes requires going through some data.
> It is a very good example of the appropriate use of aria live regions.
> I have heard that Bank of America´s online customer service chat is
> not bad actually.
> What they do is to play a little "ding" sound when a customer service
> rep posts a message.
> When used in combination with a live region, I think we are on to
> something.
> hth
> -B
>
>
> On 11/15/14, Jennifer Sutton < <EMAIL REMOVED> > wrote:
> > Belated thanks to responses to this question that I received, both
> > off and onlist.
> >
> >
> > A similar thread was started later, here:
> > http://webaim.org/discussion/mail_thread?threadf65
> >
> > Jennifer
> >
> > > > > > > >
>
>
> --
> Work hard. Have fun. Make history.
> > > >