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Re: preferred format for a Frequently Asked Questions page

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From: Greg Gamble
Date: Dec 19, 2014 11:03AM

I like a bulleted list of questions, grouped by type ... for instance, filling out a form. What do I need before filling it out? What should I not do afterward? It should show basic Information to get me going in the right direction.
I also like it if the grouped questions are hidden, accordion style, so the page is easier to read.

FAQ's work, you just need to know where users are having problems, and address them. Also, If you can track what questions are being accessed then you can get some insight on where people are having issues on the site.
They are also good for answering questions on what the site can't or doesn't do, and then guide a user to someplace where they can get what they're looking for.

Here is one we created that seems to work well: https://gedverify.org/faq.aspx


Greg