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Re: Accessibility of Salesforce

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From: Jonathan Avila
Date: Feb 28, 2015 8:11PM

On Friday I responded to a message about a color safe tool that had been created by the folks at Salesforce. I received numerous off-list messages about my message.

I wanted to apologize that indeed the fonts on the home page of the site provide sufficient contrast when the size and boldness of the text as used on a desktop is taken into consideration. I had personally found this as an issue for me given the contrast level -- but indeed it does meet the minimum requirement. There are other minor items of discussion that I will not raise here though.

I also wanted to apologize that I didn't thank the team for putting this together and sharing this with the community. I am always appreciative of tools that help designers and developers create more accessible content. I failed to express my appreciation in my message and that is something I should have done.

I however will not apologize for bringing some of the accessibility issues up. As a person with disability, some of the issues impacted my use of the page. I was told in an email that the community shouldn't bring bugs or issues up because people have worked hard on these things and that it was harmful to do so. While I agree that if the message is wrong it can be harmful -- there should not be any shame in a person with a disability raising legitimate accessibility issues with a site he/she has accessibility issue with. I guess it's just in my DNA that I have to say something. For example, I just reported a number of accessibility bugs to Apple last night. I'm sure there will be some people on the list who say I should just be happy or thankful with the level of accessibility that Apple has given me as a person with a visual impairment. But I believe that reporting issues and even reporting issues publically is an important step to bring awareness and foster a discussion of accessibility.

Best Regards,

Jonathan

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Jonathan Avila
Chief Accessibility Officer
SSB BART Group
<EMAIL REMOVED>

703-637-8957 (o)
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