WebAIM - Web Accessibility In Mind

E-mail List Archives

Re: Accessibility of Salesforce


From: Jonathan Avila
Date: Feb 28, 2015 8:11PM

On Friday I responded to a message about a color safe tool that had been created by the folks at Salesforce. I received numerous off-list messages about my message.

I wanted to apologize that indeed the fonts on the home page of the site provide sufficient contrast when the size and boldness of the text as used on a desktop is taken into consideration. I had personally found this as an issue for me given the contrast level -- but indeed it does meet the minimum requirement. There are other minor items of discussion that I will not raise here though.

I also wanted to apologize that I didn't thank the team for putting this together and sharing this with the community. I am always appreciative of tools that help designers and developers create more accessible content. I failed to express my appreciation in my message and that is something I should have done.

I however will not apologize for bringing some of the accessibility issues up. As a person with disability, some of the issues impacted my use of the page. I was told in an email that the community shouldn't bring bugs or issues up because people have worked hard on these things and that it was harmful to do so. While I agree that if the message is wrong it can be harmful -- there should not be any shame in a person with a disability raising legitimate accessibility issues with a site he/she has accessibility issue with. I guess it's just in my DNA that I have to say something. For example, I just reported a number of accessibility bugs to Apple last night. I'm sure there will be some people on the list who say I should just be happy or thankful with the level of accessibility that Apple has given me as a person with a visual impairment. But I believe that reporting issues and even reporting issues publically is an important step to bring awareness and foster a discussion of accessibility.

Best Regards,


Jonathan Avila
Chief Accessibility Officer

703-637-8957 (o)
Follow us: Facebook | Twitter | LinkedIn | Blog | Newsletter

-----Original Message-----
From: Jonathan Avila
Sent: Friday, February 27, 2015 10:10 AM
To: WebAIM Discussion List
Subject: RE: [WebAIM] Accessibility of Salesforce

> And Salesforce UX developed a new color contrast tool for
> accessibility compliance, ColorSafe, http://colorsafe.co/. More

Unfortunately the colors used on the main page (white on a green) do not meet the WCAG contrast requirements for sufficient contrast.

Also, the page lacks a vertical scrollbar and content runs off the bottom of the screen. For people who use lower resolution or who use browser zoom scrollbars should not be prevented from being displayed. The wheel on the mouse can't even be used to scroll.



-----Original Message-----
From: <EMAIL REMOVED> [mailto: <EMAIL REMOVED> ] On Behalf Of Caid, Lisa M.
Sent: Thursday, February 26, 2015 6:07 PM
To: WebAIM Discussion List
Subject: Re: [WebAIM] Accessibility of Salesforce

Hello Howard,

I have not worked with the Salesforce platform, but I've worked in a limited way with the Salesforce.com Lead Accessibility Specialist Jesse H to help us obtain a VPAT, and an updated VPAT for our use of Salesforce. Jesse was very helpful and knowledgeable. I think Jesse is a member of this list.

See Jesse's recent LinkedIn discussion on "Sticky Column in a data table" https://www.linkedin.com/groups/Sticky-Column-in-data-table-4512178.S.5934063171689013250?view=&item=5934063171689013250&type=member&gid=4512178&trk=eml-b2_anet_digest-group_discussions-13-grouppost-name-1&midToken=AQFhlbY-7QiJ9Q&fromEmail=fromEmail&ut=0hiZ_S2-D5p6E1.

And Salesforce UX developed a new color contrast tool for accessibility compliance, ColorSafe, http://colorsafe.co/. More about ColorSafe, Accessible Interface Design, https://medium.com/salesforce-ux/accessible-interface-design-d80e95cbb2c1. ColorSafe is useful to our staff for WCAG 2.0 Success Criteria (SC) 1.4.1, and 1.4.3 testing.

This level of commitment speaks well of Salesforce's accessibility culture, to me.


Lisa Caid
Accessibility Coordinator
Information Technology - Accessibility
(806) 651-1241
IT Service Center (806) 651-4357

If you need email content or attachments in alternate formats for accessibility, please send your contact information and the specifics of your request to <EMAIL REMOVED> .

-----Original Message-----
From: <EMAIL REMOVED> [mailto: <EMAIL REMOVED> ] On Behalf Of Howard Kramer
Sent: Thursday, February 26, 2015 12:41 PM
To: WebAIM Discussion List
Subject: Re: [WebAIM] Accessibility of Salesforce

Hi Karl,

Thanks for that feedback. And I'll take a look at the VPAT.


On Thu, Feb 26, 2015 at 8:41 AM, Karl Groves < <EMAIL REMOVED> > wrote:

> Howard,
> I'd recommend taking a look at Salesforce's VPAT documents:
> http://www.salesforce.com/company/legal/508_accessibility.jsp
> On a personal level, I use Salesforce and Desk.com for Tenon.
> Salesforce itself is an incredibly complicated system. I have no data
> to support this but I imagine that the system's complexity may
> exacerbate any accessibility issues the system has.
> It appears that newer Salesforce products have better accessibility
> than stuff built on legacy code. Desk.com, for instance, is pretty
> good. That doesn't mean it is perfect, which is why Tenon also accepts
> support requests via email and telephone. Just the other day though I
> engaged in a chat over Desk.com with a user on NVDA.
> On Thu, Feb 26, 2015 at 9:47 AM, Howard Kramer < <EMAIL REMOVED> >
> wrote:
> > Hello All,
> >
> > Has anyone had experience working with the Salesforce platform and
> > complementary tools such as Visualforce, Squid, etc.? I'm trying to
> > find out how intrinsically accessible it is and what, if any, types
> > of accessibility tools, checks, etc., it has?
> >
> > Thanks,
> > Howard
> >
> >
> > --
> > Howard Kramer
> > CO-PI - UDUC
> > *Promoting the Integration of Universal Design into University
> > Curricula*
> > (UDUC)
> > Lecturer, Cont. Ed - Evening & Cred Admin
> > 303-492-8672
> > cell: 720-351-8668
> > > > > > list messages to <EMAIL REMOVED>
> --
> Karl Groves
> www.karlgroves.com
> @karlgroves
> http://www.linkedin.com/in/karlgroves
> Phone: +1 410.541.6829
> Modern Web Toolsets and Accessibility
> https://www.youtube.com/watch?v=_uq6Db47-Ks
> www.tenon.io
> > > list messages to <EMAIL REMOVED>

Howard Kramer
Conference Coordinator
Accessing Higher Ground
cell: 720-351-8668

AHEAD Association of Higher Education and Disability