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From: Amber Holladay
Date: Dec 16, 2020 3:20PM
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Hi Mike,
I am not aware of a WCAG requirement for users to report errors, but there
is a proposed SC in WCAG 2.2 that refers to "findable help" at this link:
https://www.w3.org/TR/WCAG22/#findable-help.
On Wed, Dec 16, 2020 at 9:10 AM Cyndi Rowland < <EMAIL REMOVED> > wrote:
> Mike,
> What you may be thinking about and what you may have heard is that the US
> Department of Education's Office of Civil Rights has been including this in
> resolution letters for a very long time. Because of that folks do talk
> about it. Prior to 2017, under the old case processing manual, they
> routinely required that entities would provide a public link to an
> accessibility page and describe the process for submitting complaints and
> feedback. Once the new case processing manual was in place (2017), this
> requirement changed only a little. Now, entities are asked to establish an
> accessibility alert process. Here is an excerpt from a resolution letter
> (all public and online), "Within a month, an institution should create an
> accessible way for users to notify the institution that they are having
> problems with the accessibility of online content. Of course, an
> institution should remember that they should not wait to make content
> accessible. A notification provides ongoing feedback."
>
> So, not WCAG, but something that folks, at least in U.S. Education, are
> concerned about.
>
> Cyndi
>
> ----------------------------------
> Cyndi Rowland, Ph.D., Executive Director
> WebAIM; National Center on Disability and Access to Education
> Center for Persons with Disabilities
> Utah State University
> 435-797-3381
> > From: WebAIM-Forum < <EMAIL REMOVED> > on behalf of
> Mike Warner < <EMAIL REMOVED> >
> Sent: Wednesday, December 16, 2020 5:57 AM
> To: WebAIM Discussion List < <EMAIL REMOVED> >
> Subject: [EXT] [WebAIM] error reporting feature: a requirement?
>
> Hi all,
>
> I seem to recall reading that it's a requirement to have a feature for
> users to report an error. We have one already built into our course
> system, but a partner is asking to remove it in favor of the one in their
> system. We can simply turn it off on a course-by-course basis, but I'd
> rather keep it on in our system, as that's much easier for students. I was
> looking for support from the WCAG and Section 508 docs, but I can't find
> it. Does anyone know whether an error reporting feature is required? Am I
> imagining things?
>
> Thanks!
> Mike
>
> Mike Warner
> Director of IT Services
> MindEdge, Inc.
> > > > > CAUTION: This email originated from outside of USU. If this appears to be
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>
> > > > >
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