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Re: Auto-Renew dark pattern

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From: Steve Green
Date: Jun 21, 2023 11:54AM

Amazon are far from being the first to do this. AOL (remember them?) were notorious for it. When I wanted to cancel our account I simply called the fraud department at the bank and said AOL were taking money without my authorisation. In theory you are supposed to provide proof, but the bank just put a block on AOL taking any more money - no questions asked. It all took about a minute, and I have done the same several times since with other companies.

Steve Green
Managing Director
Test Partners Ltd